Driver, CRM Associate at Moove

Moove is on a mission to make Africa and other emerging markets more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

We are recruiting to fill the position of:

Job Title: Driver, CRM Associate

Location: Lagos

About the Role

• Moove is looking for a professional with strong customer relations skills and an entrepreneurial attitude to be the Driver Customer Relationship Manager, reporting to the Communication Specialist.
• As a proven result-driven person will execute approved regional driver-related communication and engagement plans.
• The ideal candidate will have extensive knowledge of the automotive finance, fleet leasing management, or car rental industry and a proven track record in developing territories, implementing successful growth strategies, and leading teams.
• The Driver Customer Relationship Manager will be prepared to be fully accountable for engaging with key stakeholders, building and preserving trusting relationships.
• In this role, you will dig deep into the management of different stakeholders so as to make the organization more efficient, effective, and amazing. If you've got people-building skills, some big ideas, and an uncanny knack for organization, this is the role for you!

The Opportunity

• We are looking for a Driver Customer Relationship Manager who will manage projects, tasks, and deliverables within our communications and marketing team, and also be a representative and ambassador for the team across the company as well as to external stakeholders.
• The ideal candidate for the role will be someone who is a customer relations expert and who also has deep knowledge and skill-set in copywriting, CRM, analytics, and stakeholder management. 

What You Will Be Doing

• Work closely with the communications and marketing team to craft all Driver-partner related communication and engagement initiatives in the region. 
• Execute CRM plans across the regions to engage new and existing Driver-partners, thereby increasing brand loyalty, and building Moove’s equity. 
• Support with setting up the CRM infrastructure that will work seamlessly across the business and capture important information along the driver funnel.
• Ensure consistent segmentation and relevant cohorts for targeted messages.
• Collaborate with other departments (including Operations and Business Development) to ensure the efficiency of CRM plans for every aspect of the business.
• Present creative ideas, process & execute and report the results to business leads. 
• Model our core values and promote them internally and externally.

What You Will Need for this Position

• A good First Degree in a relevant field 
• A minimum of 2-3 years experience. 
• Experience in the Mobility and Tech industry. 
• Start-up Experience.
• Planning and data analytics skills
• Effective communication and collaboration skills.
• People management and problem-solving skills
• Experience with CRM platforms e.g. MailChimp, Salesforce e.t.c 
• Passionate about new technologies and making Africa great.

KPIs that will be Measured After You Start:

• Complete automated infrastructure Set-Up 
• Bi-Weekly Update to Drivers using agreed Omni-Channels
• % Increase in Brand Loyalty.

Who You'll Be Working with:

• Directly reporting to our Communication Specialist, and closely working with our Marketing and Communications Team.

Application Closing Date
Not Specified.