Service Delivery Coordinator at an Internet Service Provider (ISP) - Willers Solutions Limited

Willers Solutions Limited - Our client, an Internet Service Provider (ISP) is recruiting to fill the position below:

Job Title: Service Delivery Coordinator

Location: Lagos

Responsibilities

• Update, Monitor and Input Presales tracker sheet for all Installation, survey, Trial / POC and activation requests.
• Daily & Monthly report on presales tracker sheet.
• Process account activations for newly installed links for both new and existing clients
• Liaise with all stakeholder and ensure contracts are signed, submitted & documented for all client
• Weekly handover reporting of newly installed accounts for Cooperate account, partners, resellers and dealers to Account Management.
• Weekly reporting of new accounts that were recently activated to account department.
• Ensuring the sales team are regularly updated with reports on the status of their Survey / Installation
• To handle and process service request from sales person / reseller and communicate relevant information to the sales person/reseller
• Maintain a good filing system for all signed contracts
• All other duties as assigned by the Supervisor

Requirements

• Minimum of BSc / HND in a related field
• Minimum of 5 year’s experience as a service delivery coordinator in an internet solution provider (ISP) firm
• Excellent knowledge and hands on use of Microsoft Excel
• Well organized and pays attention to detail
• Excellent verbal and written communication skills
• Ability to analyze and interpret data
• Basic Knowledge of wired & wireless technology, LAN, WLAN infrastructure

Application Closing Date
31st May, 2021.