2nd Level Operations Specialist at Ericsson Nigeria

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the position below:

Job Title: 2nd Level Operations Specialist

Req ID: 541856
Location: Abuja (FCT)

Overview

• At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are You In?

Our Exciting Opportunity:

• We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution, and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations.
• This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

You Will:

You will help with Assurance support activities:

• Incident management
• You will assist with Problem management
• System administration
• And you will work with Billing operations
• Bachelor level, in engineering (IT, Telecom) or  
• 3 - 5 years’ experience of deploy system test and lead testing team.
• ISEB/ISTQB software testing qualifications would be an advantage

To be successful in the role you must have:

• Knowledge of Managed Service telecom operations practice
• Knowledge sharing and collaboration skills
• Ericsson knowledge
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology.

Application Closing Date
Not Specified.