Call Center Executive at Omnibiz Africa

At Omnibiz, we’re fully dedicated to supporting local businesses and helping them navigate the modern market. Over 52,000 businesses across the FMCG industry have trusted us to provide them with the services and necessary tools to overcome contemporary challenges in the market place. Why? The answer is simple - they believe the same thing that we at Omnibiz believe: for the global economy to thrive, local businesses must be given the grounds to grow.

As our adventure evolves, we will continue to support local businesses, provide retailers with the necessary tools to thrive in today’s market, partner with industry stakeholders, and relentlessly pursue opportunities to help Africa’s economy grow.

Our work has only just begun and although the current results are encouraging, we also realize that the road ahead is long and full of challenges. Regardless, we are excited about the opportunities that exist, the pathways we are creating, and the businesses we are building relationships with.

We are recruiting to fill the position below:

Job Title: Call Center Executive

Location: Lagos
Job Type: Full-time

Job Description

• Call center executives are customer service professionals who serve as a company’s front line in making phone sales and addressing customer concerns. 
• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
• The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
• Communicate courteously with all customers by telephone, in order to build positive relationships with them.
• Taking customers' orders and ensuring continuous patronage from customers.
• Identifying the most profitable customers, encourage and follow up with them to ensure continuous buying.
• Turning leads into customers.
• Following up with customers to ensure re-order.
• Serving as a basic point of contact for customers with queries, complaints, feedbacks and requests.
• Identifying customers’ needs, clarify information, research every issue and providing solutions/alternatives.

Qualifications

• 2+ years experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Application Closing Date
Not Specified.