Partner Operations Manager at Bolt Nigeria

Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

We are recruiting to fill the position below:

Job Title: Partner Operations Manager

Location: Lagos

Job Description

• You’ll be responsible for discovering and driving performance improvements across the Restaurant & Grocery Operations organization
• It’s an exciting once-in-a-lifetime opportunity as you would work with smart people from HQ and your local market, have regional and global impact, come up with scalable solutions to operational problems, and see results of your work each day.

Your daily adventures will include:

• Team Management. You’ll manage all the Partner Operations teams in the market and coordinate with other departments to make our operation more efficient
• Project Management. You will work closely with other teams in order to resolve the most challenging issues in restaurant performance
• Partner Onboarding and menu uploading. Each month we onboard hundreds of new restaurants and grocery stores and the Operations team is responsible for this task. We expect for you to find the best and most efficient way to enhance this process as well as improve our current service level agreements
• Review key operational metrics. Availability rate, churn, rejected orders, cooking time, average ratings, delayed orders - these and other metrics define success of our marketplace business. You will be looking for ways to improve these metrics
• Performance Management. Discover key performance management metrics (efficiency, productivity, timing) for all partner operations teams in the market.
• Automate. You will automate and standardize as many processes as you can in order to decrease operational costs and enhance our overall service level agreements
• Scale and improve workflows. You will review current restaurant operations processes and SOPs and will define new workflows that are more scalable and will boost efficiency of local teams. Some of these topics should include restaurant onboardings, photography, content display & curation as well as requests resolution that comes from restaurants.

We Are Looking For

• B.Sc degree in Business Administration, Operations or related field
• Have at least 2 years of experience managing teams
• Have 2 - 3+ years of previous relevant experience in Operations, Business Development, Analytics or similar
• You are an analytical thinker who loves to solve problems (advanced Excel skills are a must)
• Be a hustler, not stopping after 20 obstacles a day
• Be an owner and proactively find solutions to business problems
• Be passionate about new technologies and food tech
• You are organised. You deliver stuff on time & handle stress
• You are social. You can easily network with people of all backgrounds
• Excellent communication & written skills in English.

You Will Get Extra Credits For

• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
• Experience in product launches or running a business.

Why You'll Love It Here

• Your daily duties will have a meaningful impact on millions of people all over the world
• You’ll be surrounded by the most friendly, supportive colleagues you can imagine
• As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development
• You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one
• Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more.

Application Closing Date
Not Specified.