3PL Account Associate - On Demand Service at Jumia Nigeria

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are recruiting to fill the position of:

Job Title: 3PL Account Associate - On Demand

Location: Lagos
Employment Type: Full time

Job Objective

• As 3PL Account Associate, you will manage overall logistics and riders of multiple cities across a cluster leading on-demand delivery operations and maintaining excellent customer service experience 24/7. Taking ownership of daily rider’s roll call, face to face communication with riders. Monitoring, measuring, and improving compliance, and performance of riders/partners.

Key Responsibilities

• Oversees all daily logistics-related operations issues on the ground.
• Directing, optimizing, and coordinating the full order cycle.
• Leads communications with vendor agents for processed orders
• Request scheduling of riders after roll call.
• Responsible for confirmation of riders availability
• Supervise, coach multiple rider managers and rider trainers.
• Oversees and ensures riders arrives at the restaurant for roll call
• Monitor overall compliance of riders and partners as per SOPs
• Provide weekly performance updates.
• Follow up with respective partners to confirm riders availability
• Chase riders to deck and ensure completion of shift hrs

Requirements & Qualification

• Interested candidates should possess relevant qualifications with a minimum of 3 years experience.
• Strong communication skills: Experience in managing a bigger group of people.
• Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams.
• Ability to analyze data and drive insights from comprehensive data reports.
• Ability to deal with ambiguity, work under pressure, and handle stress.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Application Closing Date
Not Specified.