Head, ICT Unit at Tpinnae International Limited

Tpinnae Hospitality Concept (THIS) represents a move towards the fusing of the diverse cultures in African Hospitality, the growing Hospitality Business and the vastly untapped and phenomenally rich African Art & Culture. With a decade-long experience in hospitality, we have built a close tie with Hospitality and Tourism based projects in the region along with African Hospitality Concepts.

In partnership with regional stakeholders, we arecommitted to playing a leading role in the development of the Hotel and Tourism businesses within the region. Distinguishable as a “down to earth & realistic” Hospitality Consultancy Group, Tpinnae (THIS) Hospitality thrives on passing on Expert Consultancy, Standard Hotel Procedures Training, On the Floor Supervision and Measurable Deliverables every step of the way.

With the goal to positively impact on Quality Hospitality Services, Tpinnae Hospitality is constantly priming itself to be a leader in the development, launching and operational effectiveness of mid-range properties (50 – 150 rooms).

We are recruiting to fill the position below:

Job Title: Head, ICT Unit

Location: Yola, Adamawa
Employment Type: Full-time
Job Grade: Deputy Manager
Reporting to: General Manager
Working With: ICT Supervisor & Officers
Role: ICT Management

Position Objectives

• Create the platform that enables continuous improvement to service delivery and efficient turnaround time
• Develop and implement an ICT skills acquisition culture through training
• knowledge Create smooth IT operations for guest & staff
• Provide Internet facility for guest & Staff
• Derive 100% Customer Satisfaction.

Job Description

• ICT Planning
• Operations and Support
• System and Employee Development
• Project Management.

Key Responsibilities

• Oversee network and server (if appropriate)
• Ensuring data is backed up on a regular basis
• Overseeing computer security and anti- virus updates etc
• Provides IT support to computer users within the Hotel both guest & staff
• First port of call and initial troubleshooting of IT problems and resolving it if possible.
• Liaising with external support company
• Ensuring all software is properly licensed
• Input into IT acceptable use policy development.
• Keep abreast of IT technology, maintain library of information.
• Programming, Network and database administration
• Conduct IT training from time to time
• Other duties as assigned.

KPIs (Key Performance Indices):

• Use effective telephone sales techniques
• Speak or comprehend 3 main Local languages
• Usage of the computer system
• Use of Copier, facsimile machines
• Ability to use computer and internet facility effectively
• Good working knowledge of our networking, programming, etc.

Minimum Requirements
Education:

• HND / B.Sc in Information Technology / other related courses
• Experience: 3-4 years
• IT Tools.

Highly proficient in the use of the following:

• Hospitality Hardware/software (micros, Opera, Fidelio etc.)
• Microsoft Office (MS Excel, Word, Power Point)
• Internet networking and programming
• Technical background.

Personal Qualities Required by the Job:

• Compliance: adheres strictly to organisational/sector policies and procedures. Seeks approval from the correct authority for changes.
• Integrity and confidentiality: ability to adhere to high ethical standards in job-related and other activities and experience in dealing with sensitive and confidential matters.
• Acceptability: personal style not abrasive to colleagues or customers.
• Planning and organising: ability to establish efficient and appropriate course of action for self and team; strong organisational skills.
• Work standards: Setting of high goals or standards of performance for self. Dissatisfied with average performance.
• Practical learning: ability to assimilate and apply new job-related information.
• Detail Handling: tolerance for and ability to pay attention to and handle the details and paperwork associated with the job.
• Energy: ability to create and maintain a level of appropriately directed activity, capacity to work hard, drive stamina.
• Career ambition: desire to advance to higher job levels; active efforts toward self-development for advancement. Frontier / career minded.
• Efficiency and effectiveness: using minimum effort to achieve maximum results. Actual results will be measured, not simply activity or expended energy.
• Punctuality, attendance and reliability.

Application Closing Date
14th June, 2021.