Sales / Billing Client Support Representative at a Leading Web Hosting Company

One of Nigeria's leading Web Hosting company is seeking talented and passionate individuals to fill the position below:

Job Title: Sales / Billing Client Support Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We seek talented and passionate individuals looking to pursue a career in Sales/Billing Support/Customer Service at one of the Nigeria's leading web hosting companies.
• This is not a typical Sales/Billing support representative role! We want people who can identify customers needs and consistently meet their expectations. If that is you, read on!

The Role

• As a Sales/Billing Support Representative, you will receive inbound calls from potential and current customers seeking to purchase website hosting, web design, search engine optimization, and other services.
• Primarily, you will be troubleshooting sales and payment related issues with our current customers and helping them manage their account information.
• These customers need your help with issues that they cannot resolve on their own.

What You Will Do

• You will work directly with customers via telephone and email to troubleshoot quotes, invoices and payments for products in order to facilitate the activation/renewal of new products and/or services.
• When customers will contact you with their issues, you will utilize your sales & marketing knowledge and provide appropriate solutions to the best of your ability.
• You will have the support of your peers, supervisors, resource pages, and more to aid you in the process.
• Your goal is to ensure that the customer has a positive experience with their product/service.

Qualifications

• Candidates should possess a Bachelor's Degree with 1 - 5 years work experience.

What You Bring To The Table:

• Your ability to woo others with your written and verbal communication skills in the English language
• Your dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
• Your attention to detail to ensure customers have the best experience possible while meeting departmental goals.
• Your reliability to work assigned shifts and complete work as expected
• Your experiences in the areas of Sales/Billing support and customer service
• Your proven ability to learn and understand the many web hosting technologies quickly and accurately (knowledge and experience with marketing tools, computer and online banking procedures is a plus!).
• Your intrinsic motivation to put in 110%+ to provide an outstanding customer service experience

What We Are Like:

• The essential functions of the job are to sit, use a keyboard, a mouse, view a dual monitor set up, and communicate with customers over the phone and online for long periods of time.
• Add on driven co-workers, supportive staff, relaxed dress code, company outings and more! If you feel that your skills are a match for what we are looking for, please reach out.

Salary
N70,000 - N150,000 monthly.

Application Closing Date
8th July, 2021.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: We are an Equal Opportunity Employer.