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Web Developer / Technical Support Officer at a Leading Web Hosting Company

Posted on Mon 07th Jun, 2021 - hotnigerianjobs.com --- (0 comments)


One of Nigeria's leading Web Hosting company is seeking talented and passionate individuals to fill the position below:

Job Title: Web Developer / Technical Support Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

  • We are seeking talented and passionate individuals looking to pursue a career in Technical Support / Customer Service at one of the Nigeria's leading web hosting companies.
  • This is not a typical technical support representative role!
  • We want people who can identify customers’ needs and consistently meet their expectations. If that’s you, read on!

The Role

  • As a Technical Support Representative at QServers Network Limited, you will receive inbound calls from potential and current customers seeking to purchase website hosting, web design, search engine optimization, and other services.
  • Primarily, you will be troubleshooting web hosting related issues with our current customers and helping them manage their account information.
  • These customers need your help with issues that they cannot resolve on their own.

What you will do:

  • You will work directly with customers via telephone and email to troubleshoot products and/or services in order to facilitate the purchase of new products and/or services.
  • When customers will contact you with their issues, you will utilize your tech-savvy knowledge and provide appropriate solutions to the best of your ability.
  • You will have the support of your peers, supervisors, resource pages, and more to aid you in the process.
  • Your goal is to ensure that the customer has a positive experience with their product/service.

What you bring to the table:

  • Your ability to woo others with your written and verbal communication skills in the English language
  • Your dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
  • Your attention to detail to ensure customers have the best experience possible while meeting departmental goals
  • Your reliability to work assigned shifts and complete work as expected
  • Your experiences in the areas of technical support and customer service
  • Your proven ability to learn and understand the many web hosting technologies quickly and accurately(knowledge and experience with cPanel, DNS, FTP, WHM is a plus!)
  • Your intrinsic motivation to put in 110%+ to provide an outstanding customer service experience

What we are like:

  • The essential functions of the job are to sit, use a keyboard, a mouse, view a dual monitor set up, and communicate with customers over the phone and online for a certain periods of time.
  • Add on driven co-workers, supportive staff, relaxed dress code, company outings and more! If you feel that your skills are a match for what we are looking for, please reach out. We are an Equal Opportunity Employer.

Candidate Requirements

  • Candidates should possess Bachelor's Degree with 0-1 year work experience
  • Graduate, not more than 30 years
  • Must have completed NYSC

Proficiency:

  • Web development - PHP, Javascript, HTML5, CSS and also should be able to use the following(wordpress, joomla, Opencart)
  • Web development - PHP, Javascript, HTML5, CSS and also should be able to use the following(wordpress, joomla, Opencart)

Salary
N75,000 - N150,000 / Month.

Application Closing Date
8th July, 2021.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.


  

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