Web Developer / Technical Support Officer at a Leading Web Hosting Company

One of Nigeria's leading Web Hosting company is seeking talented and passionate individuals to fill the position below:

Job Title: Web Developer / Technical Support Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are seeking talented and passionate individuals looking to pursue a career in Technical Support / Customer Service at one of the Nigeria's leading web hosting companies.
• This is not a typical technical support representative role!
• We want people who can identify customers’ needs and consistently meet their expectations. If that’s you, read on!

The Role

• As a Technical Support Representative at QServers Network Limited, you will receive inbound calls from potential and current customers seeking to purchase website hosting, web design, search engine optimization, and other services.
• Primarily, you will be troubleshooting web hosting related issues with our current customers and helping them manage their account information.
• These customers need your help with issues that they cannot resolve on their own.

What you will do:

• You will work directly with customers via telephone and email to troubleshoot products and/or services in order to facilitate the purchase of new products and/or services.
• When customers will contact you with their issues, you will utilize your tech-savvy knowledge and provide appropriate solutions to the best of your ability.
• You will have the support of your peers, supervisors, resource pages, and more to aid you in the process.
• Your goal is to ensure that the customer has a positive experience with their product/service.

What you bring to the table:

• Your ability to woo others with your written and verbal communication skills in the English language
• Your dexterity in managing multiple tasks and screens efficiently, while maintaining focus and control
• Your attention to detail to ensure customers have the best experience possible while meeting departmental goals
• Your reliability to work assigned shifts and complete work as expected
• Your experiences in the areas of technical support and customer service
• Your proven ability to learn and understand the many web hosting technologies quickly and accurately(knowledge and experience with cPanel, DNS, FTP, WHM is a plus!)
• Your intrinsic motivation to put in 110%+ to provide an outstanding customer service experience

What we are like:

• The essential functions of the job are to sit, use a keyboard, a mouse, view a dual monitor set up, and communicate with customers over the phone and online for a certain periods of time.
• Add on driven co-workers, supportive staff, relaxed dress code, company outings and more! If you feel that your skills are a match for what we are looking for, please reach out. We are an Equal Opportunity Employer.

Candidate Requirements

• Candidates should possess Bachelor's Degree with 0-1 year work experience
• Graduate, not more than 30 years
• Must have completed NYSC

Proficiency:

• Web development - PHP, Javascript, HTML5, CSS and also should be able to use the following(wordpress, joomla, Opencart)
• Web development - PHP, Javascript, HTML5, CSS and also should be able to use the following(wordpress, joomla, Opencart)

Salary
N75,000 - N150,000 / Month.

Application Closing Date
8th July, 2021.