Customer Service Representative at Continental Alarm Limited

Continental Alarm Limited provides electronic surveillance and alarm services to the Nigerian market and is the exclusive representative of RSI Videofied systems and devices.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Description

• Provide Products information.
• Convert Potential Customers by answering products questions.
• Suggest information about other products.
• Take ownership of customers’ problem.
• Troubleshoot customers’ problems and see them through to resolution
• Escalate unresolved issues to the appropriate internal team
• Collect prompt and accurate feedback from customers
• Customer Service/ Issues Resolution
• Proactively anticipate customers’ concerns and complaints and provide them with quick and cordial service response.
• Monitor and anticipate customers’ requirements to minimize delays or loss.
• Review and monitor trend analysis of issues/ queries and escalate identified root problems to appropriate internal teams.
• Keep abreast of trends/ development taking place in the industry and disseminate information to teams for discussion and adoption as approved.

Requirements

• Bachelor's Degree or its equivalent
• Minimum of one (1) year work experience in the customers services landscape; e-commerce platform, telco, retail, etc.
• Excellent communication skill.
• Excellent report writing.
• Ability to multitask.
• Attention to details.
• Ability to honor deadlines.
• A proactive approach to support.
• Competent technical knowledge.

Application Closing Date
18th June, 2021.