Front Desk Executive / Customer Care / Call Center Staff at a Leading Import and Distribution Company - Ascentech Services Limited

Ascentech Services Limited - Our client, a leading Import and Distribution company in Nigeria, is currently seeking to fill the position below:

Job Title: Front Desk Executive / Customer Care / Call Center Staff

Location: Lagos
Employment Type: Full-time

Job Description

• Attend Customers from all the channels
• Job Card creation / compliant creations
• DWR checking on hourly basis
• Out Warranty Income Report
• Quotation for Out Warranty
• Feedback to Supervisor on pending jobs / escalations
• Happy Calling activity
• Part Requisitions and status checking
• Reception / call center Hygiene
• Job status report sharing to Service Supervisor on daily basis
• Coordination with Accounts team for Out Warranty repairs
• Follow up from Technicians on closure status
• Capturing Customer Feedback Forms
• CRM Operation updating.

Job Requirements

• Bachelor's Degree
• Minimum of 5 years of experience into Front Desk Management.

Application Closing Date
20th June, 2021.