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TeleHealth Credentialing Coordinator at LaFiya TeleHealth App Limited

Posted on Thu 10th Jun, 2021 - --- (0 comments)

LaFiya TeleHealth is a startup telehealth platform in Nigeria, the United States and globally, connecting and enabling providers, patients, hospital, pharmacy, Medical Laboratories, insurers, and innovators to deliver greater access to more affordable, higher quality care. LaFiya TeleHealth believes that digital care delivery will transform healthcare. The Company offers a single, comprehensive platform to support all telehealth and Telemedicine needs from urgent to acute and post-acute care, as well as chronic care management and healthy living using AI, ML, Signaling processing and Medical IoT technologies. LaFiya TeleHealth is here to power telehealth and Telemedicine solutions for Nigeria, Africa, the emerging market with presence in North America.

We are recruiting to fill the position below:

Job Title: TeleHealth Credentialing Coordinator

Location: Lagos

Brief Overview

  • Responsible for facility credentialing function for Physicians, Hospital, Pharmacy, Medical Diagnostic Service Providers in accordance with government regulatory  requirements for Healthcare providers.

Core Responsibilities

  • Perform credentialing and re-credentialing activities of all providers and practitioners, Pharmacy, Hospital, HMO, Medical Laboratory including physicians; involves detailed review of documents and data in compliance with regulatory standards (NDPR and Healthcare regulatory agencies-MDCN, MLSCN, PSN, RRBN, MRTB)
  • Complete and process credentialing applications for verification, approval or follow up or rejection.
  • Work with Operational leadership,managers, and IT team in maintaining coverage schedule and ensuring patients and providers use the system at all times.
  • 24/7 system check for new registrations and approval and verification and checking with regulators for approval.
  • Work closely with provider hospitals, physicians, pharmacy, Medical Laboratories, Imaging centers, Diagnostic centers, HMOs, Partners and internal staff for onboarding processing and use of the services.
  • Ensure all providers’dues are paid timely and ensure patients use the system for teleconsultations and support deployment of the telemedicine equipment deployment.  
  • Follow up on all open items.
  • Provide primary source verification/ongoing review of credentialing files.
  • Present credentialing files to Compliance for review and approval; meet all Regulatory requirements.
  • Perform physical and real time video verification for each provider before approval
  • Effectively support other system administrative assistants, especially for high priority meetings, deadlines and deliverables
  • Demonstrate a sense of urgency, initiative, responsiveness, and attention to detail.
  • Routinely handle internal and external inquiries by screening calls, answering questions, and redirecting to appropriate personnel.
  • Special projects and other duties as assigned.


  • Bachelor’s Degree in Medicine, Medical Laboratory Science, Pharmacy, Medical Rehabilitation or Medical Radiography
  • Experience working with any of the Health Regulatory bodies is desired and an advantage
  • Experience in accreditation of Health facility is an advantage
  • Experience in quality control and assurance
  • 1-3 years’ experience in performing any or all of the three aforementioned experiences

Skill Set:

  • Ability to develop strong internal and external relationships
  • Sense of urgency and desire to achieve top line results
  • Strong attention to detail; high level organizational skills
  • Be able to multi-task and work in a fast paced environment.
  • Ability to navigate complex health plan enterprise systems
  • Efficient and concise communication skills ;
  • Ability to work autonomously.
  • Comfort in working with ever changing priorities.

Working at LaFiya TeleHealth
We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a go-getter culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. LaFiya TeleHealth is headquartered in Lekki Phase 1 Lagos Nigeria, with additional offices in Texas USA.  In addition to the opportunity to build the future of healthcare technology, we offer:

  • Good benefit
  • Pension
  • Competitive health, dental and vision insurance plans (HMO)
  • The equipment and resources needed to be successful working in the office.

Application Closing Date
22nd June, 2021.

How to Apply
Interested and qualified candidates should send a CV and Cover Letter in PDF or Word documents as attachments to: [email protected] Name and phone number should undersign the Cover Letter.


  • Only shortlisted candidates would be contacted
  • Interview would be held virtually.


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