A global FX Brokerage Firm is seeking a career minded individual who is highly motivated, and client focused for a full-time position and will be based in our Abuja office, within the capacity below:
Job Title: Payments Team Leader
Location: Abuja
Job Description
The candidate will provide leadership for an effective, pro-active and professional Back Office/Payments Team within the Foreign Exchange industry for the key operational activities including the management of the team for daily operations, implementation of systems and processes.
Successful candidates will have experience leading teams in fast-paced retail environments.
Equiti are looking to employ a bright, enthusiastic individual with a passion for finance, business, payments and trading verticals. This role requires a great level of attention to detail and an individual who is always willing to go the extra mile for their team and our clients.
Candidates will develop broad skills to support personal growth and organisational success. The responsibilities and qualifications listed below are representative of the knowledge, skill, and/or ability required by our company.
A successful employee is motivated, dedicated, and constantly working to deliver a great experience for our internal teams and client. You must be flexible and excited about working in a fast paced, high performance team and company.
Responsibilities
To take a strong and active approach to lead the Back Office/Payments Team, being visible and available at all times. Providing guidance, instruction, direction and leadership.
Mentor team members, identify lapses, and conduct training on the job to equip staff with knowledge of developing trends in order to build a highly skilled department.
Ensure that members of the payment’s operations team adhere to company rules and work ethics.
Create procedures and the specifications to follow for the execution of projects in the organisation and specify product requirements for operational success.
Create and expand the current processes and procedures to improve the overall efficiency and documentation.
Ensure that members of staff adhere to clients’ specifications in the course of production to guarantee client satisfaction, that they are reactive and comprehensive.
Provide a professional, efficient, accurate and customer orientated service in line with agreed standards and processes. Prioritizing workload as required and ensuring all calls, emails and live chats are dealt with appropriately.
Build a strong relationship with clients and team members in order to improve the client experience.
Liaise with departments across different entities to ensure the Back Office/Payments team has all necessary information to perform their roles, cross train across entities to ensure adequate knowledge and cover is in place.
Assist with ad hoc projects as assigned by the department manager.
Coordinate monthly reports of the Back Office/Payments Teams performance and production activities.
Facilitate interactions between the internal team and the hosted platforms for the overall success of the organisation.
Work closely with the Head of Back Office and Global Head of Payments to ensure timely and accurate requests are dealt with.
Point of contact for all Local Payment related issues or details.
Assign tasks to team members in such a way that the more pressing tasks are completed first.
Oversee the Back Office/Payments Teams daily responsibilities and co-ordinate annual KPI evaluations with Head of BO / Global Head of Payments.
Manage local relationships with banking and PSP partners.
Reformatted and Implemented reports for the finance team to reconcile PSP, new APMs and deal with settlements to the House accounts.
Successfully co-ordinate and manage the delivery and implementation of payment provider systems which can improve operations; extensive compliance checks, client workflow and website presentation.
Processing all deposits (Banks, E-Banking, E-Wallets, Cards, Exchange Houses)
Processing all withdrawals requests (Banks, E-Banking, E-Wallets, Cards, Exchange Houses)
Processing all adjustments, indemnifications and credits requests.
Responding to clients and sales questions and queries related to payments and account transactions over the phone and through Zendesk tickets.
Assisting clients with all queries and requests
Provides adequate information about the available Payment Providers and solutions.
Provide the clients guidance on how to use client’s portal to deposit, withdraw or do an internal transfer between account.
Send holding emails o the complained clients
Compliance, Risk and fraud checks - Carrying out various identification checks to comply with anti-money-laundering regulations.
Liaising with banks and PSPs to investigate missing payments or anomalies.
Handling confidential information in accordance with the Data Protection Act
Report Technical errors and follow up on them.
Requirements
This role does not require specific educational qualifications, but these are advantageous in the application process:
Degree holder in any discipline. Major in Accounting, Finance, Economics, or Business-related.
3 - 5 years Team Leader experience in Finance / Banking / Customer Service industries is mandatory.
Fluent in spoken and written English.
Strong analytical and problem-solving skills.
Excellent management and attention to details. Being flexible and adaptable is very important.
Aptitude for building relationships and ability to communicate on complex issues.
Fluent in spoken and written English.
Good knowledge of Microsoft Office, computer operation and experienced with Excel formulas.
Self-starter and able to work with minimal supervision.
Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
Has capacity to adapt to the changing market environment and work well under pressure.
FX and MT4 knowledge highly advantageous.
Proficient in all forms of communication externally and internally.