Payments Team Leader at a Global FX Brokerage Firm

A global FX Brokerage Firm is seeking a career minded individual who is highly motivated, and client focused for a full-time position and will be based in our Abuja office, within the capacity below:

Job Title: Payments Team Leader

Location: Abuja

Job Description

• The candidate will provide leadership for an effective, pro-active and professional Back Office/Payments Team within the Foreign Exchange industry for the key operational activities including the management of the team for daily operations, implementation of systems and processes.
• Successful candidates will have experience leading teams in fast-paced retail environments.
• Equiti are looking to employ a bright, enthusiastic individual with a passion for finance, business, payments and trading verticals. This role requires a great level of attention to detail and an individual who is always willing to go the extra mile for their team and our clients.
• Candidates will develop broad skills to support personal growth and organisational success. The responsibilities and qualifications listed below are representative of the knowledge, skill, and/or ability required by our company.
• A successful employee is motivated, dedicated, and constantly working to deliver a great experience for our internal teams and client. You must be flexible and excited about working in a fast paced, high performance team and company.

Responsibilities

• To take a strong and active approach to lead the Back Office/Payments Team, being visible and available at all times. Providing guidance, instruction, direction and leadership.
• Mentor team members, identify lapses, and conduct training on the job to equip staff with knowledge of developing trends in order to build a highly skilled department.
• Ensure that members of the payment’s operations team adhere to company rules and work ethics.
• Create procedures and the specifications to follow for the execution of projects in the organisation and specify product requirements for operational success.
• Create and expand the current processes and procedures to improve the overall efficiency and documentation.
• Ensure that members of staff adhere to clients’ specifications in the course of production to guarantee client satisfaction, that they are reactive and comprehensive.
• Provide a professional, efficient, accurate and customer orientated service in line with agreed standards and processes. Prioritizing workload as required and ensuring all calls, emails and live chats are dealt with appropriately.
• Build a strong relationship with clients and team members in order to improve the client experience.
• Liaise with departments across different entities to ensure the Back Office/Payments team has all necessary information to perform their roles, cross train across entities to ensure adequate knowledge and cover is in place.
• Assist with ad hoc projects as assigned by the department manager.
• Coordinate monthly reports of the Back Office/Payments Teams performance and production activities.
• Facilitate interactions between the internal team and the hosted platforms for the overall success of the organisation.
• Work closely with the Head of Back Office and Global Head of Payments to ensure timely and accurate requests are dealt with.
• Point of contact for all Local Payment related issues or details.
• Assign tasks to team members in such a way that the more pressing tasks are completed first.
• Oversee the Back Office/Payments Teams daily responsibilities and co-ordinate annual KPI evaluations with Head of BO / Global Head of Payments.
• Manage local relationships with banking and PSP partners.
• Reformatted and Implemented reports for the finance team to reconcile PSP, new APMs and deal with settlements to the House accounts.
• Successfully co-ordinate and manage the delivery and implementation of payment provider systems which can improve operations; extensive compliance checks, client workflow and website presentation.
• Processing all deposits (Banks, E-Banking, E-Wallets, Cards, Exchange Houses)
• Processing all withdrawals requests (Banks, E-Banking, E-Wallets, Cards, Exchange Houses)
• Processing all adjustments, indemnifications and credits requests.
• Responding to clients and sales questions and queries related to payments and account transactions over the phone and through Zendesk tickets.
• Assisting clients with all queries and requests
• Provides adequate information about the available Payment Providers and solutions.
• Provide the clients guidance on how to use client’s portal to deposit, withdraw or do an internal transfer between account.
• Send holding emails o the complained clients
• Compliance, Risk and fraud checks - Carrying out various identification checks to comply with anti-money-laundering regulations.
• Liaising with banks and PSPs to investigate missing payments or anomalies.
• Handling confidential information in accordance with the Data Protection Act
• Report Technical errors and follow up on them.

Requirements
This role does not require specific educational qualifications, but these are advantageous in the application process:

• Degree holder in any discipline. Major in Accounting, Finance, Economics, or Business-related.
• 3 - 5 years Team Leader experience in Finance / Banking / Customer Service industries is mandatory.
• Fluent in spoken and written English.
• Strong analytical and problem-solving skills.
• Excellent management and attention to details. Being flexible and adaptable is very important.
• Aptitude for building relationships and ability to communicate on complex issues.
• Fluent in spoken and written English.
• Good knowledge of Microsoft Office, computer operation and experienced with Excel formulas.
• Self-starter and able to work with minimal supervision.
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Has capacity to adapt to the changing market environment and work well under pressure.
• FX and MT4 knowledge highly advantageous.
• Proficient in all forms of communication externally and internally.
• Punctual, organised, natural leader.

Application Closing Date
Not Specified.