Payments Coordinator at a Global FX Brokerage Firm

A global FX Brokerage Firm is looking to recruit a high-caliber individual to join their team based in Abuja (FCT) within the capacity below:

Job Title: Payments Coordinator

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Candidates will develop broad skills to support personal growth and organizational success. 
• A successful employee is motivated, dedicated, and constantly working to deliver a great experience for our internal teams and client. 
• You must be flexible and excited about working in a fast-paced, high-performance team and company.
• Processing all deposits (Banks, E-Banking, E-Wallets, Cards, Exchange Houses)
• Processing all withdrawals requests (Banks, E-Banking, E-Wallets, Cards, Exchange Houses
• Processing all adjustments, indemnifications, and credits requests.
• Responding to clients and sales questions and queries related to payments and account transactions over the phone and through Zendesk tickets.
• Assisting clients with all queries and requests
• Provides adequate information about the available Payment Providers and solutions.
• Provide the client's guidance on how to use the client’s portal to deposit, withdraw or do an internal transfer between accounts.
• Send holding emails o the complained clients 
• Compliance, Risk, and fraud checks - Carrying out various identification checks to comply with anti-money-laundering regulations.
• Liaising with banks and PSPs to investigate missing payments or anomalies.
• Handling confidential information in accordance with the Data Protection Act.
• Report Technical errors and follow up on them

Requirements

• This role does not require specific educational qualifications, but these are advantageous in the application process.
• A bachelor's degree in Business Administration, Finance, Marketing, or any relevant field.
• Minimum of 1-year experience in Finance or other fields.
• Fluent in spoken and written English.
• Excellent verbal and written communication skills.
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Ability to work under pressure.
• Ability to learn and use business software quickly.
• Positive attitude, high performer, and self-starter.
• Strong Microsoft Office suite skills (Excel and Word).
• FX and MT4 knowledge are advantageous.
• Finance, payment, or banking knowledge/experience is advantageous.
• Ability to work flexible hours and night shifts.
• Excellent interpersonal and customer service skills in English

Application Closing Date
Not Specified.