Customer Service Officer at a Foremost Real Estate Company - PTK Consulting Limited

PTK Consulting Limited - Our client, a foremost Real Estate Firm, is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Responsibilities

• Patiently listens attentively to customer and connects them with the appropriate department to address their needs
• Quickly learns the functions of the system to log in and respond to customer complaints
• Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
• Keeps sensitive information and financial records private and confidential
• Works with management to maintain best practices for efficient communication with customers
• Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
• Address costumer questions about new products, services, promotions on sales
• Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
• Willing to learn from management to properly apply company policy to customer solutions
• Contributes to bottom lines sales by increasing customer satisfaction.

Qualifications

• Bachelor's Degree
• 3 - 4 years relevant experience.

Customer Service Skills:

• Good Communication Skills
• Customer Service Support Experience
• Excellent Listening Skills
• Results-Driven
• Able to Work as a Team
• Ability to Work in Fast-Paced Environment
• Ability to Work Under Pressure
• Pays Attention to Detail
• Fast Learner
• Engaging Personality
• Problem-Solver
• Analytical
• Patient
• Skilled Typist
• Multi-tasking
• Prioritising
• Phone Etiquette.

Salary
NGN150,000 monthly.

Application Closing Date
28th June, 2021.