Business Operations Associate at Fliqpay Technologies

Fliqpay Technologies - We believe that Africa is the new frontier of financial opportunity. Our mission is to build the API infrastructure to connect all of Africa to the rest of the world.

Fliqpay is a cross-border payment infrastructure for financial institutions, fintechs and global businesses to make and receive payments across Africa and the rest of the world. Our platform and APIs help our customers; make payouts to bank accounts and mobile money wallets, instantly settle FX payments at the cheapest exchange rates, receive payments, operate multi-currency wallets.

We are a Techstars '20 alumnibuilding a team of rockstars, builders, and people who are obsessed about making a difference with the quality of their work. Our people are our greatest assets and competitive advantage and we treat them with this understanding.

We are recruiting to fill the position below:

Job Title: Business Operations Associate

Location: Lagos
Employment Type: Full-time

About The Role

• For every trade agreed, a new product launched, the market entered, and the transaction completed, Operations enables the business to flow.
• The Operations Associate Role at Fliqpay is great for anyone who loves working in a fast-paced environment and managing the day-to-day operations of a business that keeps it growing. You will support the Head of Operations in the daily management of the company through efficient back of house execution.
• In this role, you will work closely with various stakeholders within the company including Settlement Team Finance Manager, Product Manager, Treasurer, Compliance Officer, Head of Business.

What You Will Be Doing Every Day

• Manage designated operational processes as required, including
• Treasury Ops: assist with pre & post-trade obligations eg, deal slip creation, follow-ups with our bank relationship managers
• Compliance: ensuring customer database is up to date with KYC documents, and customers are onboard in due time
• Product Ops: Channel Management, ensuring due settlement and ad hoc tasks
• Support day-to-day business operations, ensuring timely and accurate outputs. Make adjustments as necessary to accommodate changing priorities, meet deadlines, and effectively organize tasks.
• Serve as the first point of contact for other internal teams within the company around business operations
• Assist in troubleshooting problems and issues as they relate to daily operational activities
• Support the Head of Operations with the enforcement of company policies and standards.
• Coordinate and collaborate with internal teams to enable, support, and improve day-to-day business operations and processes with the goal of enhancing operations
• Liaise with Customers for onboarding, Inquiries, and issue resolution where required.
• Process partner and channel onboarding requirements
• Assist with research for country strategies, including desk review of sector needs, stakeholder analysis, and review and editing of the strategy document
• Synthesize data from multiple sources and revise annual office operations metric;
• Research possible future program opportunities and new markets.
• Compile and maintain data needed to effectively monitor and report the status of various operational projects.
• Execute special projects, including developing strategies and tactics for implementation, monitoring of effectiveness, and making recommendations for improvements, to continuously improve our processes, product, and customer experience
• Review existing business process and company policies to help enhance workflow and develop a stronger company
• Prepare Meeting Reports & Ensure Proper Documentation of all Operational Processes.

Great to Have Skillsets for Success in this Role

• Candidates should possess a Bachelor's Degree.
• High-Level attention to details
• An excellent team player
• Sound judgment, a high degree of professionalism, and the ability to maintain confidentiality
• Excellent written and oral communication skills
• Excellent organizational skills, ability to prioritize effectively and handle multiple tasks simultaneously
• Proactive and solution-orientated, able to use initiative and work independently
• Process management and improvement focused.

Application Closing Date
30th June, 2021.