Welfare Coordinator at Kaplan International Colleges

Kaplan International is the international division of Kaplan Inc., one of the world’s leading providers of lifelong education. Part of Kaplan Inc., Kaplan International’s activities span a network of more than 40 English language schools across the English-speaking world, a broad suite of higher education programmes in UK, Asia Pacific and Australia and a professional and vocational training operation in Australia and Asia Pacific. We have a strong track record in the development of successful partnerships and the establishment of new education initiatives. We draw on a highly effective network of agents and our own admissions teams to recruit students from over 100 countries.

The Programme
The US Pathway Program (USPP) is a ground breaking transnational education partnership between Kaplan International (KI) and a consortium of seven leading North American universities (CNAU), chaired by Northeastern University (NEU). Currently in its fifth year of delivery in China, our newest centre of operation which opened its doors to students in October 2013 is located on Victoria Island, Lagos, Nigeria and has enabled hundreds of students to progress to their sophomore year in top universities in the United States.

Job Title: Welfare Coordinator - University Pathways College

Location: Victoria Island, Lagos, Nigeria

The RoleAs the Welfare Coordinator at Kaplan International College Nigeria, it will be your responsibility to:

• To ensure the provision of pastoral care and support in order to promote the health and welfare of all students at the college, as per college’s operating guidelines
• To ensure that the college complies any relevant legislation as well as the company’s policies and procedures in respect of student welfare and health and safety
• To work in partnership with colleagues and other professionals to contribute to the health, safety, welfare and behaviour of students
• To carry out any other reasonable duties and responsibilities within the overall function, as the needs of the college may require

You will do this through:

• providing support for students, teachers and operations staff at the residence and college in respect of any pastoral or welfare concerns
• taking supportive/remedial action in respect of individual absentees to promote and secure their regular attendance at the college
• taking appropriate, swift action in respect of any medical or emotional wellbeing concerns
• ensuring that student information is logged or filed promptly and accurately in an easily accessible and retrievable form
• providing information and guidance on welfare matters to college staff, parents or sponsors of students as necessary
• ensuring that all students complete the necessary medical checks to facilitate their progression to the US
• maintaining appropriate levels of confidentiality and discretion when dealing with matters of a sensitive nature
• Some evening and weekend work may be required due to the nature of the programme and the role.

Candidate profile
Experience and knowledge

• Minimum of 2 years’ experience of working with adolescents, preferably in a student-facing, educational setting
• Strong knowledge of relevant legislation in respect of welfare and health and safety

Skills

• Empathy and listening skills
• Ability to build rapport and trust with students
• Good IT skills
• Excellent customer care, communication, negotiating and mediating skills
• Strong attention to detail and excellent record-keeping skills
• Ability to work cooperatively and collaboratively in a team
• High level of sensitivity and discretion when dealing with emotional and/or medical wellbeing issues
• Strong interest in the education and welfare of young people
• Flexibility in regards to working hours with ability to work occasional evening and/or weekends

Application Closing Date:
18th August, 2014

Method of Application:
Please apply via our online application form
https://kaplanaspect.wufoo.eu/forms/application-form-welfare-coordinator-nigeria/

with your CV and covering letter highlighting why you believe you are suitable for this role.