Call Center Agent at Daytona People's Pharmacy and Supermarket

Daytona is a leading company in the retail industry.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Lekki Phase I, Lagos
Employment Type: Full-time

Responsibilities

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services.
• Complete call logs and reports.
• Other duties as assigned.

Qualifications

• Candidates should possess a minimum of OND / NCE qualification with a minimum of 2 years work experience.

Salary
N60,000 - N80,000 monthly.

Application Closing Date
13th July, 2021.