Restaurant Operations Manager at a Fast-Growing Restaurant and Food Outlet - Talents and Skills Africa

Talents And Skills Africa - Our client, a fast-growing Restaurant and Food Outlet is currently recruiting to fill the position below:

Job Title: Restaurant Operations Manager

Location: Lagos
Employment Type: Full-time

Overview

• Our Client, a fast-growing restaurant and food outlet with a wide array of menus ranging from the African cuisine to continental dishes served deliciously to her amiable customers is looking to hire is looking to hire a Restaurant Manager who will lead all aspects of her business, deliver a high-quality menu and motivate our staff to provide excellent customer service.

Job Description

• Coordinate daily front of the house and back of the house restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Job Requirements

• B.Sc Degree in Business Administration; hospitality management or culinary schooling is a plus
• At least 4 - 5years of proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manageror similar role
• Proven customer service experience as a Manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Acute financial management skills

Application Closing Date
20th July, 2021.