Customer Support Specialist - Stage 1 at Tek Expert

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Customer Support Specialist - Stage 1

Ref: 244773
Location: Lagos
Employment Type: Full-time

Job Description

• We're growing rapidly. Would you like to join us?
• Do you love delivering great customer service? 
• Have you worked in an environment where you support subscription sales or bill payment processes?
• Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 
• With 5,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

About the Role

• Due to expansion, we are hiring several Customer Service Representative in our Billing and Subscription team.

Responsibilities
What you’ll be doing:

• First point of contact with the customer to support their query.
• Compile and analyze customer requirements to give the best advice and resolve their query.
• Take, own and close the customer support requests as assigned, seeking support where required.
• Fully document every query, including all resolution steps to ensure documentation best practices.

Requirements
What you'll need:

• Customer service experience– A thorough knowledge of how to delight customers through strong researching, problem-solving, and troubleshooting skills. Subscription and billing experience is a real advantage.
• Strong relationship management– A collaborative nature and act as a technical advisor to customers wishing to upgrade.
• Clear communicator– Clear, concise, and persuasive communication style adapted for multiple audiences, plus proactive listening skills.
• Adaptability – Able to work independently and part of a team bringing in experts when needed
• Microsoft Office skills- knowledge of Excel will be helpful.

What We Offer

• A Career, not a job
• Be part of something great
• Opportunity to realize your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family.

Application Closing Date
Not Specified.