Clinical Service Practice Manager at Eye Foundation Hospital Group (EFHG)

Eye Foundation Hospital Group (EFHG) is a healthcare group with speciality in Eye care services. The Eye Foundation Hospital was started in 1993 as a high-tech specialist eye hospital capable of providing services comparable to those obtainable abroad. It is the first and foremost indigenous eye practice in the country that runs a group practice with many sub specialized ophthalmologists.

We are recruiting to fill the position below:

Job Title: Clinical Service Practice Manager

Location: Lekki, Lagos
Employment Type: Full-time
Reports To: Medical Director

Job Summary

• The Clinical Service Practice Manager is responsible for the delivery of high-quality care to patients of the practice and to provide management for the practice in terms of leadership, operational management, strategic management and service delivery

Key Responsibilities
Managing Access to Services and Developing Patient Services:

• Monitoring the flow of the clinic on a daily basis and ensuring appropriate action is taken.
• Planning well ahead for absences such as annual leave.
• To strategically plan theclinical services.
• Regularly reviewing Nurses and related clinical staff job responsibility.
• Management of daily clinical hurdles.
• Ensuring adequate training of all the clinical staff.
• Monitoring and developing patient services through update and continuous training.
• Ensuring environmental and patient safety.
• Monitoring and maintaining registration policies.
• Monitoring patient turnover and list size.
• Responsible for day-to-day organization andmanagementofclinicaldepartments.
• Supporting the hospitalmanagementteam in providingclinicalleadership.
• Ensuring the achievement and maintenance of standards of Quality as required for nursing services.
• Ensure adequate planning for any emergency, surgical and medical admissions.
• Compliance with professional and legal requirements and guidelines.
• Identifying staff with good management quality and recommend for update training and adequate empowerment

Managing Risk:
The Practice Manager will ensure that potential risks to the practice and its work, including those concerning health and safety of individuals, are identified, addressed and minimized in line with relevant legislation and best practice. This will include:

• Monitoring relevant legal and statutory requirements and their implications for the practice, including the consequences of non-compliance.
• Reviewing policies and procedures to ensure compliance.
• Identification of risks involved in work activities, management of risks and support to others in management of risks.
• Monitoring of work areas and practices to ensure they are safe and free from hazard and that they conform to health and safety legislation.
• Compliance with professional and legal requirements and guidelines
• Delivery of appropriate education and training in health and safety.
• Ensure the practice has a Disaster Recover policy that is updated and in which everyone is trained.
• Ensure all insurances are appropriate and up to date.
• Anticipating and planning for change and development

Leading Change:

• Maintaining the practice’s vision.
• Presenting recommendations for developments to the partnership including recommendation and writing development plans as required.
• Maintaining stability and morale at times of change.
• Creating an environment that ensures that the team performs at its best.

Improving Quality:
The Practice Manager will support the practice in ensuring that patient care is delivered to the best possible quality. This will include:

• Ensuring that the hospital complies with best practices.
• Keeping up to date with quality developments and current best management practice.
• Enabling others to understand their contribution to quality and working to quality standards.
• Monitoring activities against quality standards.
• Clinical auditing performance and taking effective corrective action to improve performance against standards.
• Investigating and addressing poor quality.
• Evaluating the quality of own and others’ work and re-evaluating after change.

Training and Developing Others:
The Practice Manager will ensure that practice staff perform to the best of their ability in their roles by making sure that appropriate training and development processes are in place. This will include:

• Developing and maintaining a culture of learning in the practice.
• Ensuring that the practice has a learning plan which is delivered.
• Ensuring that the practice has systems to identify learning needs, including an appraisal scheme.
• Ensuring that individuals’ learning needs are identified and acted upon by seeking appropriate learning opportunities.
• Supporting team members in developing and applying their knowledge and skills in practice.
• Developing and maintaining processes in the practice such as audit and significant event analysis to ensure that learning opportunities are recognized and acted upon by the whole team.

Patient Complaints:
The Practice Manager will be responsible for ensuring that all patient complaints are handled in accordance with the practice’s Complaints Procedure. This will include:

• Ensuring patients know how to complain and to whom.
• Ensuring that complaints are acknowledged within the recommended timescale.
• Ensuring that complaints are efficiently and fairly investigated.
• Making sure that the patient receives a response to their complaint within the recommended timescale.
• Ensuring that complaints are used as a learning opportunity for the practice.
• Ensuring the complaints procedure is updated in line with changes to national complaints procedure.

Nursing Duties:

• All general/Ophthalmic Nursing duties

Qualifications

• A registered Nurse with a Post Basic Diploma in Ophthalmic Nursing, etc
• A Bachelor's Degree in Nursing is an added Advantage
• Minimum of 5 years’ experience as a Matron in a recognized Ophthalmic Hospital is required for this role.
• Minimum of 10 years working experience as a Matron.

Skills and Competencies:

• Strong work ethics
• Confidence
• Attention to details
• Leadership Skills
• Excellent oral and written communication skills.
• Must be an active Listener.
• Quality phone etiquette.
• Must be a problem solver.
• Proficient use of MS office suite {Word, Excel and PowerPoint}

Core Values:

• Accountability
• Resourcefulness
• Ethics
• Flexibility
• Respectful Engagement
• Empathy.

Application Closing Date
14th July, 2021.