E-Commerce Sales & Logistics Manager at ICS Outsourcing

ICS Outsourcing is Nigeria’s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO. We provide bespoke Business Support Solutions to all kinds and sizes of business.

We are recruiting to fill the position below:

Job Title: E-Commerce Sales & Logistics Manager

Location: Anthony, Lagos
Employment Type: Full-time

Job Brief

• We are currently looking for a talented and qualified logistics manager to join our team. In this position, you will be responsible for all supply chain management duties.

Duties & Responsibilities

• Manage e-commerce order processing and inventory fulfillment.
• Accurately process customer quotes and sales orders.
• Monitor and investigate all orders to minimize fraud.
• Provide exceptional customer service via phone and email, including taking orders, troubleshooting web problems, and resolving customer concerns.
• Proactively identify operational problems, suggest solutions, and independently resolve issues.
• Interact routinely (telephone and email) with Customers, Sales Team, Vendors and Warehouses.
• Analyze data to monitor performance and plan improvements and demand.
• Develop new business opportunities, solve logistical problems and produce new solutions.
• Process Return Merchandise Authorizations.
• Assist in website updates.

Education & Experience

• Bachelors Degree in related field or equivalent experience.
• Must have at least 3 years of experience in order fulfillment, ecommerce and sales.
• Experience with order management and shipping software a plus.
• High proficiency in computer and internet use including Microsoft Office.
• Must have excellent written, verbal and math skills.
• A professional who is results driven, a self-starter, customer-focused and resilient.
• Must be a team player and able to work with others.

Salary
N150,000 - N250,000 Monthly.

Application Closing Date
31st December, 2021.