Call Centre Agent at a Fintech Company - Proten International

Proten International - Our client, a Fintech Company is recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lagos Mainland, Lagos
Employment Type: Full-time
Industry: Fintech

Job Description

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.

Requirements

• Minimum of OND / HND / B.Sc Degree qualification
• Minimum of 2 years experience in similar role
• Previous experience in Telesales
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.

Rumuneration

• Basic pay - N50,000 Monthly.
• Performance pay - N20,000 Monthly.

Application Closing Date
1st November, 2021.