Operation / Quality Control Personnel (Hospitality) at Smart Partners Consulting Limited (SPCL)

Smart Partners Consulting Limited (SPCL) - Our client in the Hospitality industry is recruiting suitable candidates to fill the position below:

Job Title: Operation / Quality Control Personnel (Hospitality)

Location: Lekki, Lagos
Employment Type: Full-time

Job Responsibilities

• Inspecting the final output, comparing it to the requirements, and approving or rejecting the final products.
• Keeping accurate documentation and performing statistical analysis.
• Gaining feedback from the clients, attending meetings, submitting reports, and assisting external auditors and inspectors.
• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets
• Monitor the purchase of each department.
• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand with the F & B Manager & Chef.
• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
• Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
• Be on available to resolve any urgent problems.
• Responsible for the overall management of the operation of the hotel.

Job Requirements

• Degree in Business Management or any other related field
• Minimum of 8 years proven experience
• Previous experience in production or hospitality.
• Experience in business administration may be advantageous.
• Strong attention to detail, observation, organizational, and leadership skills.
• In-depth knowledge of quality control procedures and legal standards.
• Excellent communication and listening skills.
• Good technical and IT skills.

Application Closing Date
Not Specified.