IT Support / Maintenance Officer at Dreams by Dv8

Dreams by dv8 is a luxury Hotel, Bar and Restaurant chain in the heart of Surulere, a new way to experience the city. a place for the curious and courageous to dig deeper, finding inspiration in every unscripted adventure with no guide-books required.

We are recruiting to fill the position below:

Job Title: IT Support / Maintenance Officer

Location: Surulere, Lagos
Employment Type: Full-time

Job Brief

• We are looking for an IT Support / Maintenance officer to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines.
• You will supervise the implementation and maintenance of our establishment’s computing needs.
• The successful candidate will have improved skills, a proven professional experience and a detailed knowledge of industry’s best practice processes.

Job Responsibilities

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Must understand computer components, such as motherboards, and networking components, such as routers and switches, in order to identify problems and introduce repairs or replacements.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritise and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment.

General Qualifications

• A minimum of Bachelor’s Degree in Computer Science or Information Technology is required, relevant certifications is and added advantage.
• All Information Technology personnel members should have strong analytical and problem-solving skills.
• The ability to work in a team environment, to share information and to work under pressure are keys to success.
• 3 - 5 years experience.

Skills:

• The ability to think logically
• A good memory of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• The ability to work well in a team
• Problem solving skills
• A strong customer focus
• The ability to prioritise your workload
• Attention to detail.

Application Closing Date
31st July, 2021.