Front Office Personnel / Guest Service Agent at Precious Palm Royal Hotel

Precious Palm Royal Hotel is a sensational resort strategically located in a serene and cozy and Transport, Headquarters, Lagos - Benin Expressway. Isiohor, Ugbowo environment; and shares a common boundary with the Nigerian Army School of Supply, Benin City, Edo State, Nigeria.

We are recruiting to fill the position below:

Job Title: Front Office Personnel / Guest Service Agent

Location: Benin City, Edo
Employment Type: Full-time

Position Summary

• Represents the hotel to the guest throughout all stages of the guest's stay.
• Determinate a guest's reservation status and identifies how long the guest will stay.
• Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
• Verifies the guest's method of payment and follows established credit-checking procedures.
• Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Duties and Responsibilities

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assist in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.
• Must be sales-minded.
• Presents options and alternatives to guests and offers assistance in making choices.
• Know the location and types of available rooms as well as the activities and services of the property.
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms through your manager.
• Know cancellation procedures.
• Know how to use front office equipment.
• Process guest check-outs.
• Use proper telephone etiquette.
• Communicate services and amenities of the hotel to guests.
• Report any unusual occurrences or requests to the manager or supervisor.
• Know all safety and emergency procedures. Should be aware of accident prevention policies / measures.
• Maintains the cleanliness and neatness of the front desk area.
• Ensure that guest, are given prompt and adequate attention.
• Act as public relation officer of the hotel.
• Maintain register of guest and visitors and report daily to your manager / supervisor.
• Ensure that guest room are checked immediately guest check out.
• Maintain a registered of equipment and items in the rooms.
• Ensure that every item needed by guest is promptly attended to.
• Received visitors into the hotel and ensure that prompt attention is giving to them.
• Prepare occupancy rate of guest on daily basis in a register and report thereon.
• Any other duties as may be assigned to you from time to time by management or your manager / supervisor.

Requirements

• B.Sc Degree / HND qualification
• At least 1 year experience.

Application Closing Date
25th July, 2021.