Manager, Telemetry at IHS Towers

IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East. Founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services.

Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.

We are recruiting to fill the position below:

Job Title: Manager, Telemetry

Location: Lagos, Nigeria

About the Job

• We are currently recruiting for a Manager, Telemetry . Based in Lagos, you will manage testing, acceptance, deployment and administration of systems and tools used for efficient monitoring and reporting of network performance.

Key Roles & Responsibilities

• Supervise the telemetry team, vendors, and tools experts on an ongoing basis through assignment of tasks, review of work outputs, and feedback on individual and group performance.
• Oversee final acceptance process for telemetry deployment.
• Monitor systems performance and analyze readings/ reports on systems.
• Facilitate training and support on telemetry software.
• Coordinate with vendors/ contractors to ensure installation is done on time and according to required quality standards.
• Set up RMS requirements and specifications.
• Execute sign-off and issuance of Provisional Acceptance Certificates (PACs) for deployed systems post-test.
• Execute sign-off and issuance of Final Acceptance Certificates (FACs) for deployed systems post-test.
• Manage RMS Service Level Agreements (SLAs) and maintenance agreements.
• Manage RMS maintenance spare parts and usage.
• Manage RMS maintenance vendor teams working out of the NOC and on the field.
• Drive RMS integration with the Umbrella Management System (UMS).
• Continuously assess data integrity, accuracy and validity of systems.
• Maintain up-to-date registry and documentation around tools.
• Generate statistical reports on network performance.
• Analyze problems and perform troubleshooting.
• Drive improvements to RMS report generation.
• Oversee testing and validation of all RMS functionalities.
• Detect and identify irregularities and snag patterns.
• Ensure that processes and procedures are correctly implemented.
• Rigorously manage scope to ensure commitments are achieved within agreed time, cost and quality parameters.
• Lead execution of proofs of concept (PoCs) for new telemetry sensors.
• Oversee implementation of IP sirens and GPS battery trackers.
• Perform other tasks and duties as assigned by the Senior Manager, Network Systems.

Experience & Qualifications Required

• Bachelor's Degree in IT or any other relevant discipline.
• 8 -10 years’ relevant knowledge and experience of telemetry systems, sensor technologies, and RMS projects, rollout, functionalities, and software (e.g. Inala, Aio, Qowiso, Hydromonoit)

Organizational Competencies:

• Be Bold
• Customer Focus
• Innovation
• Integrity

Functional Competencies:

• Network Monitoring/ Availability/ Service Uptime Management
• Network Tools Administration & Management
• Complaints Management
• Service Support
• Data Analysis & Reporting
• End User Support
• Network Operations Management

Behavioural Competencies:

• Collaboration and Teamwork

Application Closing Date
28th July, 2021.