Head, Operations at a Fast-growing Finance House - First Excelsia Professional Services Limited

First Excelsia Professional Services Limited - Our client, a Fast-growing Finance House, is recruiting to fill the position below:

Job Title: Head, Operations

Location: Lagos
Employment Type: Full-time
Industry: Finance

Job Description

• The primary activities of the role will entail collaboration with other executive management to develop business and operational strategies, drive and coordinate daily operational activities.
• The ideal role holder will provide advice to senior management on administrative and procedural matters such as process operations, staff management, financial planning, and facilities management.

Responsibilities

• Overseeing and coordinating daily operational activities
• Design and development of operational policies in line with the business’ strategies and regulatory stipulations
• Responsible for ensuring that employees conform to the firm’s policies and procedures from an operations and service perspective
• Overseeing and coordinating customer service and customer experience management
• Ensure compliance with all regulatory laws
• Manage contracts and relationships with customers, vendors, partners and other stakeholders
• Facilitation of the strategic drive for teams to form partnerships and new initiatives
• Facilitation of internal and external communication
• Facilitating collaboration with risk officers in ensuring compliance standards are upheld, risk evaluation and quality assurance
• Responsible for facility management, oversees procurement and logistics
• Mentor and motivate team members to achieve productivity and engagement
• Oversees expense management, including budget tracking, headcount ratios, travel, expense reports, and other kinds of expenses pertaining to the organisation, with a focus on adherence to firm policies and effective cost management.

Person Specification

• Minimum of 8 years relevant working experience with at least 3 years spent as Head of Operations in a Finance Company/Financial Services Sector
• Minimum of Bachelor’s Degree in Accounting, Banking and Finance, Business Administration or related disciplines from any recognised institution
• An MBA will be an added advantage.

Application Closing Date
28th July, 2021.