Technical Support Engineer, Level 3 - Application Lifecycle Management (ALM) at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer, Level 3 - Application Lifecycle Management (ALM)

Location: Lagos

About the Role

• We are hiring a Software Support Engineer to support Microfocus. In this role, you will be supporting customers who are having technical issues with their Microfocus software.

Responsibilities
What you’ll be doing:

• Take, own and close the support tickets
• Ensure good ticket documentation at all times.
• Follow best practice ticket management processes, e. ensuring tickets owned are handled and updated timely and every effort is made to make service levels
• Fully document every ticket, including all resolution steps
• Present a positive, effective and flexible contribution to achieving team targets and objectives
• Meet all personal targets
• Collaborate with other team members to provide high-quality support
• Ensure constant self-development using day to day work, web-based training, and any other available tools
• Attend feedback sessions with Quality Team.

Requirements
What you'll need:

• Bachelor’s Degree or equivalent technical certifications
• 2 - 4 years experience in technical support
• Strong knowledge of programming languages, networking, databases or UI’s
• Experience in customer service is a must
• PC experience - comfortable working with Windows/ Linux operating systems and Microsoft Office Suite
• Interest in or exposure to software development and support
• General understanding of testing concepts and functional testing processes
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing
• Customer orientated, motivated to take charge of both customer engagement and problem.

What We Offer

• A Career, not a job
• Be part of something great
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family.

Application Closing Date
30th November, 2021.