Front Desk Officer at Brightfield Medical Diagnostics

Brightfield Medical Diagnostics is a leading diagnostic laboratory that offers specialist pathology services to corporate and individual clients. We offer an extensive range of pathology services, from general laboratory test to advanced molecular and cytogenetic investigations.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Surulere, Lagos
Employment Type: Full-time

Job Description

• We are looking to hire a Front Desk Officer who will assist our clients with inquiries, problems and complaints.
• The Front Desk Agent will also be responsible for receiving walk-in patients payments and for balancing cash at end of shift.
• You will be familiar with the different clients prices and special offers, understand the operation of the LIS and be proficient with typing results.
• To ensure success you will be professional and pleasant in challenging situations, and take responsibility for all our clients including walk in patients.
• Preferred candidates will be positive, pro-active and be skilled at multitasking in a fast-paced environment.

Responsibilities

• Performing duties on daily checklist. Keep front desk tidy and presentable with all necessary material (pens, forms, paper, etc.)
• Typing and printing of test reports
• Greet and welcome clients
• Sort and register test samples according to standard operating procedure SOP
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages, etc. and distribute them accordingly
• Check, sort, and forward emails
• Keep updated records and files
• Monitor the dispatch riders and assign them in picking up test samples or sending out test reports
• Take up other duties as assigned (schedules, etc.).

Requirements

• B.Sc. / High School Diploma; additional qualifications will be a plus
• Minimum of 2 years work experience.
• Proven experience as a front desk representative, agent, or a similar position
• Familiarity with office machines (e.g. fax, printer, etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Available to work shifts, over weekends and on public holidays.
• Good typing skills
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientated.

Salary
N40,000 - N50,000 monthly.

Application Closing Date
30th July, 2021.