Front Desk Manager / Secretary at Greenlife Oasis

GreenLife Oasis is a full-service Business Development Consulting that specialize in employees empowerment, recruitment/human resources, agro services and entrepreneurship training and development and we achieve these through our highly experienced professionals. We provide leading-edge management strategy and HR infrastructure support. We relief you of managing your employees through human resource or staff outsourcing, grooming them to be productive and align them with the culture of the organization to achieve the set goals and objectives. We help to match talents with openings, train and manage them using technology and competent hands. At GreenLife Oasis, we meet clients business needs with high level of Professionalism, Integrity and Commitment.

We are recruiting to fill the position below:

Job Title: Front Desk Manager / Secretary

Location: Ikeja, Ogba - Lagos
Employment Type: Full-time

Job Description

• We are looking for a conscientious front desk manager to oversee the front desk operations of our business.
• In this role, you will be required to greet and welcome guests, tend to their questions and complaints, manage booking and appointment schedules, and ensure that the reception area is professionally maintained.
• To be a successful front desk manager, you should possess strong time management and organizational skills and be financially minded.
• A top-notch front desk manager should provide exceptional customer service and strong leadership skills.

Responsibilities

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Managing budgets, records, and contracts.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.

Requirements

• High School Diploma or GED.
• Bachelor's Degree in Hospitality or similar.
• A minimum of 2 years of experience as a front desk manager or similar.
• Proficient in hotel front desk software such as HotelKey, innRoad, and Cloudbeds.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.

Salary
N60,000 - N85,000 Monthly.

Application Closing Date
12th August, 2021.