Mono helps businesses in Africa access financial accounts for financial data and payments. Businesses of all sizes in Africa use our platform to retrieve account details, transactions and move money, reliably and securely, including Carbon, Renmoney, Inflow Finance, Tangerine Insurance, and many others.
In almost a year, we've introduced a steady cadence of innovations, such as statement pages, a no-code tool to retrieve bank statements, and much more. We've connected to 10% of all active bank accounts in Nigeria, and our investors include YCombinator, Entree Capital, and others.
We are recruiting to fill the position of:
Job Title: Product Onboarding Specialist
Location: Nigeria
Employment Type: Full Time
Description
Our Sales teams work to grow the number of partners using Mono. We are looking for an Onboarding Specialist, reporting to our Manager of Customer Success, to join our team to help us, onboard new customers, to the Mono platform, provide consulting and expert guidance and see partners through their successful first API call.
The Onboarding Specialist will develop an understanding of the Partners' business model and goals, and recommend a launch strategy that leverages key platform features and tailored marketing strategies to ensure they achieve their desired success.
This is a critical role at Mono, as our customer acquisition strategy is changing and will require not only strong customer success acumen but some operational aptitude as we continue to refine our best practices with our changing business.
Responsibilities
Manage the onboarding of new customers on Mono by consulting on their business goals, training them on key features, and provide guidance in their launch strategies
Successfully and consistently meet targets measured by the number of API calls and their days to first API calls
Experiment with new tactics and strategies to improve the team’s process and outcomes, and iterate and adapt as we grow
Liaise with sales reps, customer care/tech support, and the rest of the customer success team to ensure that our customer's needs are met seamlessly.
Act as a partner advocate and expert, offering a deep and first-hand understanding of their experience and product needs.
Requirements
Excellent communication and organizational skills, a diligent and hard worker, and metrics-driven
Exceptional customer focus
Have experience reviewing business sign-ups or have confidence you can learn quickly
Write with clarity and purpose
Pay extremely close attention to detail
Work with efficiency and focus
Understand how to keep an organized, clean inbox
Love problem solving and making teams, product, and processes more efficient
Delight in providing an exceptional customer experience
Enjoy thinking about how to automate as much of your job as possible
Have a strong product sense
Keep track of what you’re working on even when you’re working on a hundred different things
Has customer service experience with software products, or has a technical background, knowledge of available resources, or is comfortable troubleshooting customer’s technology questions
Basic knowledge of SaaS and PaaS technologies and their concepts, strong product knowledge of Mono, or similar platform, preferred
Basic knowledge of online courses/coaching, digital marketing, and eCommerce strategies is a plus
Collaborative, solutions-oriented, and comfortable with operating in an ambiguous environment and high growth business.
Benefits
Stock options
Flexible working hours
Remote friendly
Access to mental health service
Health Insurance
Training Budget
Team building events
Bank holidays swap inside the same month
Fitness/ wellness stipends
Yearly offsite
Fresh fruit every week, all-you-can-drink tea and coffee
Please make sure you proofread everything as we are a company that really cares about attention to detail!
Once you're done applying, please complete this Assessment Test. Take your time to get ready; it takes 15 minutes to complete but it's a little challenging and fast-paced.