Call Centre Nurse at Eagle HMO

Eagle HMO - We are a National Health Insurance company with Headquarters in Lagos and branches all over Nigeria catering for the health needs of our enrollees using excellent client service. Our services are affordable, flexible, and easy to use. You can always count on us!

We are recruiting to fill the position below:

Job Title: Call Centre Nurse

Location: Lagos

Job Description

• Receive calls from members or employer groups and providers and prospective clients.
• To receive calls from providers and have first call resolution on pre-authorization queries for limited and straightforward cases or route the query to the correct department for call resolution.
• To receive and resolve all member-related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution.
• To receive calls from prospective clients and re-route the calls to the appropriate department.
• To log inquiries for all calls relating to registered providers, Clients, and members.
• To follow up on specific cases as distributed by the manager to ensure a value-added service offering.
• To adhere to the organizational values.

Application Closing Date
30th August, 2021.