Floor Representative at Altara Credit Limited

"Altara Credit Ltd (“Altara”) is a Nigerian consumer and business services venture. Our core value proposition is to improve the quality of life for the average Nigerian by driving financial inclusion. Altara is built on serving the underbanked and the otherwise financially excluded.

Our debut service is “buy now, pay later” where we allow formal & informal sector workers, and SME owners purchase a variety of products and equipment for their homes and businesses but instead of paying for the products in full upfront, pay a small amount over time.

We are recruiting to fill the position below:

Job Title: Floor Representative

Location: Ilorin, Kwara
Employment Type: Full-time

Job Description

• Maintaining Altara Credit image to the highest standards and ensuring the showroom, stockroom and all displays are neat and tidy at all times.
• Explains Altara Credit schemes to customers
• Initiate inspiring customer interaction by building and maintaining meaningful relationships to recognize customer requirements
• Ensuring that Altara Credit Customers are attended to at the highest levels of customer service at all times, serving Customer in a courteous and professional manner, handling customer complaints efficiently and providing accurate advice.
• Assisting with stock management ensuring deliveries are put away timely and ensuring the shop floor is replenished at all times.
• Assists supervisor with preparation and sending reports
• Ability to cross sell products to customers
• Receive payments from customers and prepare necessary invoices and schedules
• Carry out other responsibilities as assigned by Lead.

Job Requirements

• B.Sc / HND in Business Administration, Marketing, Economics or any related discipline
• Minimum of 2 years’ experience as a customer service representative in a consumer finance company, microfinance or bank
• Excellent written and face interpersonal, communication and persuasion skills
• Strong mathematical skills
• Relationship management
• Knowledgeable in Microsoft office tools including MS Excel, Word and power point
• Analytical, problem solving skills, organizational skills and attention to details
• Great at time management, multitasking and prioritizations skills.

Skills Required:

• Exceptional communication skills
• Ability to multitask
• Rapport building
• Good time management
• Attentive to detail
• Proven sales and customer satisfaction record
• Good product knowledge
• Strategic prospecting skills.

Application Closing Date
31st August, 2021.