Virtual Machines Technical Support Engineer - Stage 2 at Tek Experts

Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

We are recruiting to fill the position below:

Job Title: Virtual Machines Technical Support Engineer - Stage 2

Ref #: 244781
Location: Lagos
Employment Type: Full-time

Details

• Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
• Do you want to gain global experience and get extensive training on high-end software products and solutions?
• Do you take pride in delivering great customer service?
• We are looking to add to our team of software support engineers.

About the Role

• Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialization.

What You Will Be Doing

• Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialization.

Requirements

• Candidates should possess a Bachelor's Degree.
• Up to 2 years’ experience in technical or customer support
• Strong researching, problem-solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning
• Some exposure to Microsoft technologies.

What We Offer

• A Career, not a job
• Be part of something great
• Opportunity to realize your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family.

Application Closing Date
31st October, 2021.