Customer Service Executive at Prestigious Consulting Group

Prestigious Consulting is a professional HR consultancy firm. We focuss on improving organizational performance through strategic people & process management.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Responsibilities

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Requirements

• A Bachelor’s Degree in Administration or related field.
• A minimum of 3 years experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Available to resume immidiately

Salary
N150,000 - N180,000 monthly

Application Closing Date
20th August, 2021.

How to Apply
Interested and qualified candidates should send their Application / CV to: [email protected] using the Job Title as the subject of the mail