Fast Food / Hotel Manager (Male) at Ontario The Food Place

Ontario The Food Place - We take great pride in a menu that caters to nearly every food preference with a variety of gluten-free, naturally organic, vegetarian and vegan offerings. Our commitment to quality and creativity ensures a menu that encourages exploration all throughout the year. Every meal we serve is prepared to that standard.

We are recruiting to fill the position below:

Job Title: Fast Food / Hotel Manager (Male)

Location: Lagos-Ikorodu Expressway, Epe, Lagos
Employment Type: Full-time

Job Summary

• We are looking for a smart and proactive Fast Food/Hotel Manager (Males preferred) that lead all aspects of our business and will deliver a high-quality services in maintaining the restaurant/hotel revenue, profitability and general goals.
• He will also ensure efficient restaurant operations,maintain high production, productivity, quality, and customer-service standards as well as motivate our staff to provide excellent customer service.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards

Requirements

• B.Sc Degree in Business Administration, Hospitality Management or any relevant Degree
• 3 - 5 years work experience.
• Proven work experience as a Fast Food Manager, Hospitality Manager or similar role
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Strong leadership, motivational and people skills
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail
• Good driving skills is strongly required.

Other Requirement:

• Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.
• Lead by example and uplift our staff during busy moments in our fast-paced environment.
• Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Salary
N100,000 - N120,000 monthly.

Application Closing Date
20th August, 2021.