IT Support Officer at Smash Group

Smash Group is a combination of almost a decade of visionary leadership, hard work and dedication from many experienced and committed men and women, aligned in the purpose-driven goal to make our world better through initiative means. Today, we are proud to be heavily invested in major sectors of the country’s economy through our subsidiaries which are essential to the Nigerian market. Our subsidiaries include SmashInvest, SmashProperty, SmashLogistics, SmashCredit, SmashRides, SmashTransport and SmashFood.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Chisco Lekki, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a service-oriented and self-motivated professional to join our IT support team.
• In this role, you will work on maintaining and monitoring the computer systems and networks for our business.
• You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.

Responsibilities

• Install and configure software and computer systems.
• Troubleshoot and resolve issues with software or hardware.
• Walk colleagues or clients through steps to help them resolve their technical problems.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Test, evaluate, and advise management about new technology for the business.
• Participate in business-wide meetings to provide insight into technical requirements.

Requirements and Qualifications

• Associate’s or Bachelor’s Degree in Computer Science or a related field.
• 1+ years of experience in a technical support role.
• Certifications are preferred, but not required.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.

Salary
N80,000 - N100,000 monthly.

Application Closing Date
15th August, 2021.