Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Cuanu Consult Job Recruitment (6 Positions)

Domeo Resources International (DRI) Job Recruitment (3 Positions)

Aluko & Oyebode Job Recruitment (4 Positions)

Fairmoney Microfinance Bank Job Recruitment (12 Positions)

Agary Pharmaceutical Limited Job Recruitment (3 Positions)

Hilton Worldwide Job Recruitment (5 Positions)

Smash Technology Limited Job Recruitment (6 Positions)

Canonical Nigeria Job Recruitment (38 Positions)

Kyosk Digital Services Limited Job Recruitment (3 Positions)

Tenaris Nigeria Limited Job Recruitment (5 Positions)

Virginrose Resorts Job Recruitment (5 Positions)

PZ Cussons Nigeria Plc Trainee & Exp. Job Recruitment (8 Positions)

Ascentech Services Limited Job Recruitment (34 Positions)

Medecins Sans Frontieres (MSF) Job Recruitment (8 Positions)

Reputable Hospital Job Recruitment (10 Positions)

Glass TEC Limited Job Recruitment (3 Positions)

Ajoke Group Job Recruitment (5 Positions)

Amo Farm Sieberer Hatchery Limited Job Recruitment (4 Positions)

Snapnet Limited Graduate Trainee & Exp. Job Recruitment (3 Positions)

Medbury Pharmaceuticals Internship & Exp. Job Recruitment (3 Positions)

Amo Byng Nigeria Limited Job Recruitment (3 Positions)

Reliable Steel & Plastic Industries Limited Job Recruitment (3 Positions)

Dynamic Pentecostal Apostolic Ministry Job Recruitment (5 Positions)

HCER Consulting Job Recruitment (5 Positions)

Civil Defence, Correctional, Fire and Immigration Services Board (CDCFIB) Job Recruitment (25 Position)

TalentVol Recruitment Consulting Agency Job Recruitment (3 Positions)

The International Fertilizer Development Center (IFDC) Job Recruitment (3 Positions)

Tybtitx Services International Limited Job Recruitment (8 Positions)

NewGlobe Job Recruitment (9 Positions)

Class Suite Hotel and Apartments Job Recruitment (6 Positions)

Fadac Resources and Services Limited Job Recruitment (8 Positions)

Compovine Technologies Limited Job Recruitment (10 Positions)

Nile University of Nigeria Job Recruitment (3 Positions)

Penafort Energy Nigeria Limited Job Recruitment (4 Positions)

International Breweries Plc Trainee & Exp Job Recruitment (7 Positions)

Moniepoint Incorporated Job Recruitment (59 Positions)

Glocient Hospitality Job Recruitment (4 Positions)

May Publishing Limited Job Recruitment (4 Positions)

Abia State College of Education (Technical), Arochukwu Academic and Non-academic Job Recruitment (90 Positions)

University of Delta, Agbor Job Recruitment (4 Positions)

Resource Intermediaries Limited (RIL) Job Recruitment (18 Positions)

HTT Academy Job Recruitment (8 Positions)

Adexen Recruitment Agency Job Recruitment (6 Positions)

The Federal University Oye-Ekiti (FUOYE) Job Recruitment (4 Positions)

International Energy Services Limited (IESL) Job Recruitment (3 Positions)

PlugZone Online Job Recruitment (3 Positions)

Class Suite Hotels and Apartments Job Recruitment (5 Positions)

Maybrands Nigeria Limited Trainee & Exp. Job Recruitment (3 Positions)

Excel and Grace Consulting Job Recruitment (4 Positions)

Shulifang Biotechnology FZE Job Recruitment (3 Positions)


Country Customer Experience Manager at Maersk Line

Posted on Fri 06th Aug, 2021 - hotnigerianjobs.com --- (0 comments)


Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

We are recruiting to fill the position below:

Job Title: Country Customer Experience Manager

Ref.: MA-279083
Location: Lagos

Job Description

  • We are looking for a highly engaged and inspirational leader for Maersk Nigeria to deliver customer outcomes through an efficient & effective country CX organization.
  • The role ensures the achievement of digitization, while setting the roadmaps for transformation and setting strategic vendor relationships.
  • We need a leader who can passionately drive the team’s commitment to customer satisfaction. Are you the one we are looking for?

Key Responsibilities

  • Intensify the digitization footprint of customer experience in Nigeria
  • Provide leadership for country CX drives on proactive customer support and issue resolution
  • Set and maintain strategic vendor relationships
  • Mobilize stakeholders, including vendors and across functions, to take necessary actions improve CX according to strategy
  • Lead physical product delivery, incl. issue resolution towards the customer
  • Develop network for unique intermodal set ups via rail heads or supplier collaboration, JVs etc. in the country
  • Develop and sustain a capable CX organization through coaching and development
  • Build team with strong knowledge of local products and services and with mixed competencies (functional and commercial), who can timely and cost efficiently deliver on all products
  • Ensure country CX teams are trained in accordance with global standards, and individual customer service approaches
  • Lead a highly engaged team committed to customer satisfaction.
  • Amplify performance tracking through tools, applications and recommended processes within the team
  • Enable a strong talent bench and coaching for direct reports and CX team
  • Manage performance and ensure targets are met
  • Ensure country CX teams contributes with revenue assurance/cost efficiency/growth within its area of influence.
  • Ensure we maintain an efficient team across country and GSC.
  • Legal compliance related to Customs regulations

We Are Looking For

  • Minimum 8-10 years experience in Customer service/experience or commercial leadership role
  • Improving customer experience while keeping delivery and support activities cost efficient
  • Sound knowledge of logistics operations and systems
  • A deep understanding of logistics operations and infrastructure, competition and systems
  • Strong execution. Proven track record in developing and executing multiple business objectives simultaneously
  • An agile stakeholder manager and connector
  • Strong influencing skills with a collaborative work-style, fostering cooperation and teamwork (inside own team and within the broader organisation)
  • Self-driven, results-oriented with proven track record in sales and leadership
  • Strong passion for Maersk Line and the success of our customers.
  • Strong networking skills
  • Inspirational and ambitious leader with high energy. Ability to lead and coach teams in an engaging and motivating environment
  • Ability to positively influence colleagues outside direct report scope
  • Positive and dynamic personality with excellent interpersonal skills
  • Fluent communication skills in English.

We Offer

  • A chance to work with industry's most reputed organization in a high visibility leadership role.
  • At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
  • We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Application Closing Date
8th August, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *