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Customer Care Representative at Prestigious Consulting Group

Posted on Fri 06th Aug, 2021 - hotnigerianjobs.com --- (0 comments)


Prestigious Consulting is a professional HR consultancy firm. We focuss on improving organizational performance through strategic people & process management.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Egbeda, Lagos
Employment Type: Full-time

Responsibilities

  • Manage large amounts of incoming phone calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service teamsales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Requirements

  • Candidates should possess a Degree qualification.
  • Candidates should reside in Egbeda and its enviroments
  • 1 - 2 years work experience.
  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Candidates should be available to resume immidiately.

Salary
N50,000 / Month.

Application Closing Date
15th August, 2021.

How to Apply
Interested and qualified candidates should send their Application / CV to: [email protected] using the Job Title as the subject of the e-mail.


  

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