EOC Administrative Coordinator at eHealth Africa (eHA)

eHealth Africa (eHA) designs and implements data-driven solutions and technologies to improve health systems for and with local communities. eHA’s technology works in low connectivity settings, and smartly uses data to drive decision-making by local governments and partner agencies to get optimum results.

We are recruiting to fill the position below:

Job Title: EOC Administrative Coordinator

Location: Katsina
Category: Operations

Purpose of the Position

• The EOC Administrative Coordinator oversees a variety of administrative and technical services to support activities of the Emergency Operations Center (EOC).
• S/he ensures quality services are rendered at the front desk and points of contact for internal and external stakeholders.

What You’ll Do

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
• Organizes and facilitates meetings, conferences, and other special events. Sets up meeting rooms with appropriate technology and arranges lunches, dinners, and refreshments for meetings.
• Oversees all secretarial/clerical duties including recording and transcribing minutes of meetings, photocopying, fax, and mailing. Assists in managing all technical equipment (printers, computers, projectors, etc.)
• Responsible for assigning daily tasks and overseeing the maintenance of electronic and Physical copy filing systems, and modifies documents including correspondence, reports, drafts, and emails.
• Coordinates and oversees the day-to-day management of supplies, equipment, and facilities for the organization, as appropriate, to include maintenance, inventory management, logistics, security, and related activities.
• Supervises entries, and/or updates data to maintain departmental records and databases, as appropriate; establishes and maintains files and records for the EOC. Organizes and maintains electronic and paper filing systems for EOC resources, tools, and materials, including files on the shared drive.
• Ensure general administrative/Technical support to the EOC Office staff and Partners as required are provided.
• Maintains a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, VPN, Email Routing, and HTTP. Investigates, diagnoses, and solves computer software and hardware faults.
• Installs maintains, configures, and troubleshoots telecommunication infrastructure, including VOIP phones, AP’s, WLAN controllers including servers, printers, computers workstations, etc.
• Performs any other duties assigned by Management.
• Provides technical support to troubleshoot malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.

Who You Are

• Bachelor's Degree from a recognized academic institution in Business Administration, Computer Science, Management or any related field.
• Minimum of five (5) years Technical administrative support experience preferably in an International NGO or an equivalent combination of education and experience.
• Demonstrated knowledge of software and troubleshooting.
• Able to communicate by various modes such as verbally in-person, Mobile phone, pager, and direct connect/radio.
• Excellent interpersonal communication skills, organizational skills, and great attention to detail. Must be able to work as a member of a team and possess good problem-solving skills.
• Must have flexibility in working hours, including on-call availability and the willingness to work holidays. Excellent customer service skills.
• Excellent interpersonal communication skills, organizational skills, and great attention to detail. Must be able to work as a member of a team and possess the good problem-solving skills.
• Advanced computer skills, including Microsoft Windows and Microsoft Office Suite.
• Proficiency working within specialized software utilized in the program

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate but can become louder at times due to group discussions or activities. eHA is a tobacco-free environment.

Application Closing Date
Not Specified.