Executive Housekeeper at JohnWood Hotel by Bolton

JohnWood Hotel (by Bolton) is a new five-star luxury hotel situated in the heart of Abuja, Nigeria. At JohnWood, we are on a mission to create remarkable experiences for our guests by offering first-class hospitality services blended with elegance.

We strive to offer the highest standard of service and provide our staff with an engaging environment that inspires creativity and freedom to deliver services beyond the expectations of our guests and at the same attain job satisfaction.

We seek extraordinary team players and staffers who are hungry to build exceptional careers in the hospitality industry to fill the position below:

Job Title: Executive Housekeeper

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and Laundry. Directs and works with employees to ensure guestrooms, public space and employee areas are clean and well maintained.
• Completes inspections and holds people accountable for corrective action.
• Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Major Responsibilities

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Inventories stock to ensure adequate supplies.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs).
• To conduct any other reasonable duty as directed by the management.

Minimum Qualifications

• Bachelor's Degree or its equivalent in a related discipline.
• Minimum Experience: 5 years in a similar role in the hospitality industry

Job Specification:

• Integrity and Loyalty
• Business acumen
• Enegetic
• Oral and written communication
• Excellence driven and Results-oriented
• Individual leadership
• People Management Skills
• Development of subordinates
• High Level of Intelligence
• Computer literate
• Display positive energy and enthusiasm.

Application Closing Date
28th August, 2021.