ICT Manager at JohnWood Hotel by Bolton

JohnWood Hotel (by Bolton) is a new five-star luxury hotel situated in the heart of Abuja, Nigeria. At JohnWood, we are on a mission to create remarkable experiences for our guests by offering first-class hospitality services blended with elegance.

We strive to offer the highest standard of service and provide our staff with an engaging environment that inspires creativity and freedom to deliver services beyond the expectations of our guests and at the same attain job satisfaction.

We seek extraordinary team players and staffers who are hungry to build exceptional careers in the hospitality industry to fill the position below:

Job Title: ICT Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• ICT Manager is in charge of the overall supervision of the Information and Communications Technology (ICT).
• The successful candidate will be responsible for overseeing the implementation of Information Technology (IT) network and infrastructure projects, on relevant and effective technology to be used in accordance with the hotel’s standards and policies.

Major Responsibilities

• Responsible for smooth functioning and co-ordination of vendors for Guest Internet
• Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems and other software vendors.
• Responsible for troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Responsible for doing Root Cause Analysis on a problem.
• Responsible for general network setup and device configuration.
• Responsible for server hardware, Disk storage technology, I / O devices.
• Responsible for network infrastructure, including CAT5 / 6 cabling, wireless networks, network switches, WAN / LAN, domain controller, Active Directory, firewall and VPN applications.
• Responsible for Active Directory, Management and Implementations.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
• Prepare Policy & Procedures for the IT Department and for the user department.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Anti-virus setup and day to day support.
• Responsible for assigning and take the report from the ICT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Ensure that policies and procedure relating to PCI compliance are updated.
• Maintains a system error / progress log book and deals with reported problems.
• Responsible to ensure that IT Audit points are implemented as per relevant Standard Operating Procedures.
• Monitors and maintains a proper inventory of hardware and software license.
• Knowledgeable of IT Security Policies and ensures implementation through regular staff training.
• Keep updated with the latest hotel technology and security risks on a regular basis.
• Responsible for perform other IT or Systems related task assigned by the management.
• To conduct any other reasonable duty as directed by the management.

Minimum Qualifications

• Bachelor's Degree or its equivalent in a related discipline.
• Minimum Experience: 5 years in a similar role in the hospitality industry.

Job Specification:

• Integrity and Loyalty
• Oral and written communication
• Excellence driven and Results-oriented
• People Management Skills
• High Level of Intelligence
• Smart and great at preventing network problems.
• Display positive energy and enthusiasm
• Dependable and confidential

Application Closing Date
28th August, 2021.