Front Office Manager at JohnWood Hotel by Bolton

JohnWood Hotel (by Bolton) is a new five-star luxury hotel situated in the heart of Abuja, Nigeria. At JohnWood, we are on a mission to create remarkable experiences for our guests by offering first-class hospitality services blended with elegance.

We strive to offer the highest standard of service and provide our staff with an engaging environment that inspires creativity and freedom to deliver services beyond the expectations of our guests and at the same attain job satisfaction.

We seek extraordinary team players and staffers who are hungry to build exceptional careers in the hospitality industry to fill the position below:

Job Title: Front Office Manager

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Reservations Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable.
• As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Major Responsibilities

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures recognition of employees is taking place across areas of responsibility.
• Celebrates successes and publicly recognizes the contributions of team members.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Ensures compliance with all Front Office policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs) and support the guarantee of fair treatment to the staff.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• To conduct any other reasonable duty as directed by the management.

Minimum Qualifications

• Bachelor's Degree or its equivalent in a related discipline.
• Minimum Experience: 5 years in a similar role in the hospitality industry.

Job Specification:

• Integrity and Loyalty
• Oral and written communication
• Excellence driven and Results-oriented
• People Management Skills
• High Level of Intelligence
• Great listening skill
• Display positive energy and enthusiasm
• Dependable and confidential.

Application Closing Date
28th August, 2021.