Front Desk & Customer Service Officer at Hempawa Consult

Hempawa Consult is a fast-growing and innovative consulting firm that is focused on providing instant service and quality assurance to her clients in the core businesses of project management, procurement management, human capital management, leadership & management training. Hempawa Consult offers a professional, friendly and supportive environment within an open plan office free of discriminatory practices. Ambitious and hardworking, you will join a robust in-house competencies development programme aimed at encouraging all employees to reach their full potential.

We are recruiting to fill the position below:

Job Title: Front Desk & Customer Service Officer

Location: Nigeria
Employment Type: Full-time

Job Overview

• Undertake administration duties such as accurately recording and making calls, word processing, filing, faxing and others.
• Distribute daily mail and faxes
• Manage postage of outgoing mail
• Carry out procedures to computer systems and client records
• Maintain client confidentiality at all times
• Maintain office equipment including services calls
• Warmly welcome clients and other visitors, determining their needs and ensuring that these are met in an efficient and friendly manner
• Promptly attend to incoming telephone calls, forward calls to appropriate staff members, and accurately record and distribute messages when required staff members are unavailable
• Provide support to employees of all departments (and on occasion other sites)
• Provide timely word processing for internal and external customers
• Ensure all communications, both internally and externally, are handled in a timely and professional manner.

Functional Competencies Required

• A Degree with a minimum of 3 years work experience.
• Broad base of general clerical/secretarial skills, including filing, phone/front desk reception, and so forth.
• Outstanding customer service skills, including professionalism, ‘people’ skills, and the maintenance of confidentiality.
• Good basic administrative and organizational skills.
• Experience in organizing and maintaining moderately complex filing and records systems.
• Good reading, spelling/grammar and general writing and math skills.
• Some cash handling experience is desirable.

Application Closing Date
Not Specified.