Senior Service Management Specialist at a Telecommunications Company - Phillips Outsourcing Services Nigeria Limited

Phillips Outsourcing Services Nigeria Limited - Our client, a reputable organisation in the telecommunications industry, is recruiting to fill the position below:

Job Title: Senior Service Management Specialist

Location: Lagos
Employment Type: Full-time
Industry: Telecommunications
Contract:1 year, 4 months

Job Responsibilities

• Develop detailed plans in support of approved strategies in respect of Service Management
• Drive service based culture in IT and put in place a reliable clear processes and procedures and tools for measuring service delivery and performance.
• Champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction with IT services.
• Review service metrics (KPIs) that identify the success of the services being utilized and recommend as well as coordinate implementation of changes to Service Management services to improve metrics.
• Create and maintain a knowledge repository system to support Service Management function, gathering, analysing, storing and sharing knowledge and information using a variety of processes and technologies.
• Drive an aggressive problem management strategy by ensuring improved vendor response times and proactively identify and resolve problems and known errors.
• Manage incident escalation and determine innovative ways to drive dependencies that lie with other units or 3rd party service providers
• Work with other service management managers and IT managers to improve on service availability and customer experience improvements.

Required Skills & Qualifications

• HND or B.Sc in Science related courses
• Minimum of 5 years experience
• Enterprise Applications skills
• Business Continuity Management skills
• Cloud and Infrastructure Management
• IT Service Management framework.

Salary
N600,000 - N800,000 monthly.

Application Closing Date
17th November, 2021.