CS OTC (Customer Service / Over - the - Counter) Specialist at Mondelez International LLC

Mondelez International, Inc. empowers people to snack right in over 160 countries around the world. We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Cadbury Bournvita, TomTom, Cloret, and Trident gum.  Our 90,000+ colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are.

We are recruiting to fill the position below:

Job Title: CS OTC (Customer Service / Over - the - Counter) Specialist

Job Ref.: R-29593
Location: Lagos, Nigeria
Job type: Full-time
Job Type: Regular

Job Description

• Are You Ready to Make It Happen at Mondelez International?
• Join our Mission to Lead the Future of Snacking. Make It Possible.
• You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

How You Will Contribute
You will:

• Manage the order fulfilment process, respecting the customer segment and channel mix
• Balance supply constraints and delivery of service levels through cross-functional alignment
• Use appropriate tools and processes such as availability checks and stock allocation rules
• Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

What You Will Bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Good numerical, analytical and logical reasoning skills
• Microsoft office applications
• High-level of SAP competence
• An FMCG/CPG company
• A customer-facing role within customer service, logistics or sales
• Experience in an order-to-cash environment
• Experience in customer service, logistics and sales
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills

More About This Role:
What you need to know about this position:

• To be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

Education / Certifications

• First Degree

What Extra Ingredients You Will Bring:

• A customer-facing role within customer service, logistics or sales
• Experience in an order-to-cash environment
• Experience in customer service, logistics and sales

Job Specific Requirements:

• Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

Work Conditions

• Travel Requirements: No
• Work Schedule: 40
• No Relocation support available.

Application Closing Date
Not Specified.