Customer Service Representative at the Workplace Centre Limited

The Workplace Centre Limited - We are a World Class Skills Development and HR / ICT Consulting Services organization that adds significant value to our clients and society.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Victoria Island, Lagos

Job Summary

• The Customer Service Representative is responsible for all interactions with consumer regarding bakery orders.

Key Objectives
The Key objectives of the Customer Service Representative position include:

• Customer communication.
• Taking customers orders and ensuring they’re satisfied with results.
• Ensuring order presentation is up to standards.

Duties / Responsibilities
Consumer Interaction:

• Interacting with customers to understand their needs
• Selection of orders
• Order suggestion and recommendations
• Providing status of orders.
• Confirmation of customer payments
• Sending invoices for customer orders.

Delivery Coordination:

• Ensuring orders are made to customer’s requirements
• Communicating orders to bakers and decorators
• Checking up on orders
• Consolidation of daily orders
• Liaising with graphic designer to design images in line with customer requests
• Engaging decorators to design/confirm fondant orders.

Follow Up:

• Analyzing consumer satisfaction

General:

• Inventory of presentation supply.

Key Performance Indicators

• Feedback from customers.
• Order to delivery flow.

Job Requirements
Preferred Qualifications:

• OND / HND Degree with Bachelor’s Degree a plus Customer service experience.

Required Qualification:

• 2 years of experience within the food and beverage or events industry.

Key Skills and Experience:

• Creativity
• Interpersonal skills
• Ability to influence
• Organizational skills.
• Consumer interaction
• Verbal and written communication skills.

Materials Needed:

• Computer
• Phone

Salary
N80,000 monthly.

Application Closing Date
1st September, 2021.