Store Manager at the Workplace Centre Limited

The Workplace Centre Limited - We are a World Class Skills Development and HR / ICT Consulting Services organization that adds significant value to our clients and society.

We are recruiting to fill the position below:

Job Title: Store Manager

Location: Victoria Island, Lagos

Job Summary

• The Store Manager is responsible for ensuring that all branches represent the organization coordinating staff to ensure delivery of first-class customer service and ensuring smooth overall operations of store/outlet they are responsible for.

Key Objectives
The Key of objectives of the Shop Manager position include:

• Coordinating daily front and back end operations of all outlets.
• Supervising staff and area to ensure customer satisfaction within outlets.
• Monitoring and training staff to ensure uniformity in service and presentation across all outlets.

Duties / Responsibilities
Daily Shop Running:

• Coordinating daily Front of the House and Back of the House restaurant operations.
• Monitoring the quality of products.
• Seeking and receiving customer feedback.
• Coordinating and liaise with HQ for Store orders.
• Overseeing maintenance of stores and testing facilities.
• Ensuring all outlets are standard in cleanliness and presentation.

Staff Coordination:

• Monitor staff performance and provide feedback to improve productivity.
• Training new and current employees.
• Ensure staff compliance with sanitation and safety regulations.
• Ensuring staff compliance with uniform and appearance rules.
• Organize and supervise outlet employee shifts.

Customer Service Interaction:

• Delivering superior service and maximize customer satisfaction.
• Responding efficiently and accurately to customer complaints and escalating where needed.
• Upselling and promote products to customers.
• Managing restaurant’s good image and suggest ways to improve it.

General Shop Operations:

• Estimate future needs for goods, kitchen utensils and sundry products.
• Ensuring availability of store supplies through timely requisition through F&B Manger.
• Compile detailed reports on products and sales.
• Supervise implementation of the organisation policies and procedures 4.

Key Performance Indicators

• Consumer feedback
• Restaurant staff performance
• Restaurant outlet maintenance
• Stock availability at outlets
• Timely and accurate reporting

Required Qualifications

• B.Sc or Equivalent.
• Experience as a restaurant, Service or Hospitality field manage.

Key Skills and Experience:

• Leadership skills
• Coordinated
• Ability to work under pressure
• Wiliness to learn
• Internal motivation
• Attention to detail
• Ability to implement feedback

Materials Needed:

• Work Phone with access to internet.
• Computer
• Restaurant management software.

Application Closing Date
1st September, 2021.