Technical Support Engineer at DreamWorks Integrated Systems Limited

DreamWorks Direct is an Information Technology (IT) company based in Lagos Nigeria. Under the Company and Allied Matters Acts 1990, DreamWorks Direct with registration no RC 509142, was registered in 2004 as a corporate entity to provide sales and support of different brands of Computers, Printers, Projectors, Software, Office & Home Appliances and Much More.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer

Location: Ibadan, Oyo
Employment Type: Full-time

Job Description

• We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs on computers and mobile devices.

Responsibilities

• Research and identify solutions to software and hardware issues on computers and phones
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Document technical knowledge in the form of notes and manuals.

Requirements

• At least 5 years work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• At least National Diploma (OND) in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Application Closing Date
10th September, 2021.